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As we look toward the future, it’s clear that public sector organizations will need to continue to adapt and innovate to successfully navigate the constantly-evolving global landscape and changing needs of their end users and constituents. Our team stands ready to help you use the cloud to accomplish your mission objectives in 2023.
Pictured: The AWS 2023 Justice and Public Safety GovTech Accelerator cohort at Amazon’s HQ2 for Week Zero, a three-day onboarding event to kick off the accelerator. The program will culminate with the 2023 AWS GovTech Accelerator demo day at the State of GovTech conference on November 14. Austin, TX Revir Technologies, Inc.,
Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.
Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.
Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.
Building modern applications with containers Containers are lightweight, versatile, and portable units that are revolutionizing the way modern applications are built, deployed, and managed. This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands.
Blackbaud Raiser’s Edge NXT® is a leading customer relationship management (CRM) software used by nonprofits to communicate with donors and drive fundraising programs. With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more.
Announcing the AWS IMAGINE Grant funding opportunity for 2023 To support and discover nonprofits that are bringing high-impact technology projects to life, AWS announced the launch of the 2023 funding cycle for the AWS IMAGINE Grant. Learn more about these solutions and how they can help you stay focused on your mission.
In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. As Saige’s knowledge repository grows, our offices continue to get more and more time back to manage more complex issues that require the face-to-face, human touch.
The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Google Cloud Customer Award Winners: Government Winner: Federal Emergency Management Agency (FEMA). A key aspect of this mission involves ensuring that constituents can readily access answers to their questions.
Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. If there is a star on your staff, who goes above and beyond to serve their constituents, nominate them.
Colonel Davis was one of the speakers participating in a panel at the IMAGINE 2023 conference for education, state, and local leaders from Amazon Web Services (AWS). Watch this session and others from the IMAGINE 2023 conference on-demand.
Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.
has seen many devastating and historic natural disasters over the past decade, including the never-seen-before, 2023 snowstorms in California and the unrelenting, historic Canadian wildfires in 2023 that had lasting effects on the entire U.S.
The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. million residents.
The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.
The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Borough expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
Held between September 12 – 14, 2023, in Los Angeles, CA, the 2023 NASWA Summit hosts panels, exhibits, and networking opportunities centered on workforce’s top challenges and growth areas. The knowledge that comes out of the 2023 NASWA Summit will contribute to building a stronger, more resilient workforce. Changes in the U.S.
The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services in the municipality.
The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey City expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
Have you ever had trouble adjusting to constituent demand? If you have a traditional service management approach, how flexible, how responsive is [it]? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter.
The New Jersey City expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.
Italian citizens typically need to navigate through dozens of platforms in order to access public services or manage their obligations to the State. Categories and timelines for next year’s Future of Government Awards will be announced in the second quarter of 2023. Winner: IO, the app for Italian public services – PagoPA S.p.A.,
In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.
They often rely on donor and grant funding, so they have to justify every expense to their constituents. As a team of data scientists note , Urban also uses AWS Step Functions to manage increasingly complex serverless applications. Going over budget is not an option.
Data-driven innovation for sustainable development Data and digital technology can create a pathway to data-driven decision-making , assisting in addressing not just existing obstacles but also proactively identifying and managing environmental risks.
Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. A major part of that is re-certifying the 91 million members currently receiving Medicaid benefits. At least 4.5
In addition to improving the constituent experience through digital services, your local government, staff, and constituents themselves will save significant amounts of time through digital forms, automated workflows, and a public GIS map. The prospect of bringing digital transformation to your local government is an exciting one.
As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.
GAO, in a 2023 report about the Internal Revenue Service’s modernization efforts, describes it this way: “In an era of constrained budgets, the high costs of maintaining legacy systems could limit an agency’s ability to modernize and develop new or replacement systems.” This is called technical debt. Department of Labor.
Luckily, government management software is specifically designed to streamline government workflows and prevent time or money waste within the courthouse processes. Imagine you’re working in a municipal courthouse that is already backed up and struggling to handle the amount of cases being received and demanding workload.
Jay Marwaha, Founder and CEO, Syntasa Burwood Group , a leading systems integrator, and winner of Google Cloud Partner of the Year 2023 for the US Education market partnered with Google to implement Cloud Lab, an automated resource provisioning solution, at a large research university in Illinois.
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