Remove 2023 Remove Constituents Remove Government Agency
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Think of Your Constituents as End Users

GovLoop

Is it just the government employee, or is it also the local constituent? A recent report from the Centre for Public Impact suggests that agencies should consider residents as end users, not just beneficiaries. During the sprints, government agencies invited members of community organizations join their development teams.

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2023 NASWA Summit: Opportunity, Innovation, and Transformation Defined Conversation

Government Technology Insider

Rapid fluctuations in employment due to workplace closures and re-openings, as well as shifts in the workers and skills required in a newly digital economy, have altered both the employment landscape and the role of state workforce agencies. These are good user experience design and language constituents can understand.

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Interdepartmental Government Communication Strategy 2023: Tips and Considerations From GovPilot

GovPilot

In order to deliver the best governance to constituents, government agencies rely on numerous different departments to run smoothly and efficiently. However, oftentimes, interdepartmental communications are slow, inefficient, or even non-existent which creates various issues throughout the municipality.

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5 Ways That Agencies Are Ailing From Legacy Systems

GovLoop

Cobol is Still in Play Some government agencies still run programs based on COBOL, a programming language dating to the 1950s. Constituent Service Takes a Hit In August 2023, three members of the Senate urged the Social Security Administration to accelerate its modernization efforts. This is called technical debt.

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Google Public Sector partner demo portal: Accelerating solution adoption for customers

Google Public Sector

Google Public Sector is committed to helping advance the missions of education and government agencies through cloud technology in a secure and responsible way. Google Public Sector is investing in partner solution enablement to better serve public sector customers together.

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Unhoused individuals gain shelter, prove their identity using AWS-powered solution Kiip

AWS Public Sector Blog

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

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The CX-EX Connection

GovLoop

Government agencies know customer experience (CX) is central to their missions, and they invest energy, time and money to understand and improve it.