GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. According to Summer Xiao , Deputy CIO in Houston’s Project Management Office, “The public actually doesn’t want to engage with you.” How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023. Section 1: The User Interface Layer is the part of the solution that end users engage with.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

SEPTEMBER 25, 2023

Fostering innovation means creating the right environment with supporting processes that enable university researchers, students, and external partners to engage effectively. Innovation is essential in developing solutions that address global sustainability challenges.

Sustainability 204

Sustainability Education Public Sector Stewardship 204

AWS Public Sector Blog

AUGUST 17, 2023

Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. At least 4.5

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Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. Going over budget is not an option. You can follow their Data@Urban feed on Medium and their Urban Wire blog.

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Nonprofit Laws Public Policy Development 189

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Governments are using AWS to support constituent engagement systems , streamline the customer experience , and more.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 28, 2023

Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities.

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Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

MARCH 31, 2023

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.

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Outreach Public Sector Constituents Campaign 130

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

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Security Constituents Communications Budgeting 98

GovPilot

AUGUST 10, 2023

As unpredictable and stressful as the past few years have been for everyone, when it comes to government workers, there is one notable silver lining. For the first time, many governments that were solely functioning in an in-person capacity were forced to switch to a paperless, internet based remote capacity at the height of the pandemic.

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Government Constituents Engagement 98

GovPilot

JANUARY 10, 2023

In both urban and rural communities, constituents and government officials alike, understand the serious threat that increased crime rates present to communities. Research shows that crime rates have risen throughout the United States during and beyond the pandemic.

Local Government 52

Local Government Government Constituents Engagement 52

GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. “The team cut the online prices $5.00

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Constituents Engagement Housing Management 98

Rebuilding Place in Urban Space

DECEMBER 5, 2023

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

APRIL 5, 2024

In our private lives, we interact every day with brands and services that shape our expectations of how government should engage with us. But as organizations improve how they engage with us, “we begin over time to really see the government as confident, as capable, as an entity here to help us,” he said.

Constituents 59

Constituents Engagement Legislation Government Employee 59

AWS Public Sector Blog

NOVEMBER 29, 2022

As we move into the next stage of normalcy, organizations must adapt and innovate to keep up with the constantly evolving global landscape and the changing needs of end users and constituents. Announcing the 2022-2023 IMAGINE Grant winners. Learn more about Continuity of Government IT on AWS.

Public Sector 147

Public Sector Leadership Nonprofit Security 147

The Stoop (NYU Furman Center)

FEBRUARY 13, 2024

Housing Units Completed or Permitted (2015-2023) This map represents the housing units completed or permitted since 2015 (for affordable units, those <=80% AMI), normalized by the total housing units in the Community District in 2015. “We’re all in this together.” We have to provide incentives to make it possible.”

Housing 114

Housing Legislation Development Laws 114

GovPilot

FEBRUARY 28, 2023

Failure to highlight and promote your local government’s mission and values can result in less support and decreased community engagement if the public isn’t well informed. Now more than ever, people are mindful about only supporting institutions that uphold values which reflect their own.

Local Government 52

Local Government Community Engagement Government Engagement 52

Google Public Sector

OCTOBER 16, 2023

Jay Marwaha, Founder and CEO, Syntasa Burwood Group , a leading systems integrator, and winner of Google Cloud Partner of the Year 2023 for the US Education market partnered with Google to implement Cloud Lab, an automated resource provisioning solution, at a large research university in Illinois.

Public Sector 96

Public Sector Education Government Agency Constituents 96

Government Technology Insider

FEBRUARY 14, 2023

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

Government 52

Government Constituents Implementation Transportation 52

Government Technology Insider

OCTOBER 30, 2024

As state Health and Human Services agencies explore new ways to improve constituent service and outcomes, they are identifying new AI use cases to solve some of HHSs biggest problems. While foundational challenges such as constituent engagement and workforce effectiveness remain, the ways in which agencies measure success are evolving.

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Constituents Implementation Public Face Social Services 52

GovLoop

JANUARY 4, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the first half of 2023 (12 posts total). We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

GovLoop

DECEMBER 2, 2022

The New Year is quickly approaching, and now’s the time to reflect back on hard-earned accomplishments, while getting into an innovative mindset to best serve your constituents in the future. Join us to prepare for 2023, and you’ll hear from: · Barbara C. The Best in Gov Virtual Summit on Dec. The summit will kick off at 1:30-3 p.m.

Public Sector 52

Public Sector Constituents Accountability Public Service 52

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.” We get out there and talk to folks.

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Strategic Planning Engagement Constituents Development 69

GovLoop

JUNE 9, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You would write an approximately 500-word blog post every two weeks during the first half of 2023 (12 posts total). You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

MAY 23, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 18, 2023

Insights to Outcomes Agencies have real constraints that impact employee engagement and satisfaction. Beyond Surveys On the surface, an employee engagement survey is a poor measure of EX. Many organizations conduct engagement surveys annually — but fail to take meaningful action on the results, which steadily erodes trust over time.

Public Sector 59

Public Sector Engagement Legislation Government Employee 59

GovLoop

DECEMBER 11, 2023

It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention. Recruitment messages became more engaging, featured personal employee stories and generated a more enthusiastic response from recipients.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

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Constituents Management Accountability Communications 64

GovLoop

DECEMBER 13, 2023

Governments struggle with attracting and engaging talented employees, especially younger ones. After hiring, government agencies constantly engage employees through documents. We think of employee experience in terms of engagement, efficiency and effectiveness,” Phillips explained.

Engagement 52

Engagement Security Constituents Public Sector 52

AWS Public Sector Blog

OCTOBER 28, 2022

In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituents engaging with the chatbot over text or voice. Amazon Lex can support relative dates such as “Tomorrow,” or you can say a date like January 1, 2023.

Public Sector 130

Public Sector Security Management Constituents 130

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

Constituents 52

Constituents Coordinator Implementation Management 52

GovPilot

FEBRUARY 23, 2023

Unlike the Federal Government, which can and does run a large budget deficit, most local governments are legally required to prepare a balanced budget. Because local governments cannot spend more than they’ve budgeted each year, preparing a budget is one of their most critical jobs.

Local Government 52

Local Government Budgeting Government Constituents 52

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

Leadership 59

Leadership Management Implementation Constituents 59

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovPilot

DECEMBER 8, 2022

A cultural shift during and after the pandemic has resulted in many Americans relocating to a new community. As a result, states like Florida and Texas are seeing an influx of new citizens while states like California are seeing the first population decline in state history.

Local Government 52

Local Government Management Government Constituents 52