GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX).

Constituents 96

Constituents Leadership Government Agency Government 96

GovLoop

SEPTEMBER 7, 2023

But agencies also use AI in less conspicuous ways — to accelerate backend tasks and secure IT networks, for instance — and constituents often have no idea when AI makes decisions about their lives. And in Texas, state officials use NLP to read constituent emails and forward them to the correct departments. There’s truth to that.

Constituents 98

Constituents Social Media Security Transportation 98

GovLoop

NOVEMBER 12, 2024

The number of phishing attempts — the most common type of cyberattack — increased 62% from 2023 to 2024, for instance, and identity-related incidents have directly affected 84% of organizations this year, a 68% increase from 2023. Identity-based cybersecurity threats are on the rise. It is your source record of identity.

Security 59

Security Constituents Public Sector Operations 59

GovLoop

APRIL 29, 2024

For example: A lawmaker who might not understand the need to upgrade network infrastructure will likely see the value of providing constituents with more reliable and secure services. 3 – TIGHTENING DATA SECURITY Modernization is a linchpin of the March 2023 National Cybersecurity Strategy.

Strategic Planning 52

Strategic Planning Legislation Constituents Translation 52

GovLoop

APRIL 5, 2024

With metrics, he explained, “you [can] go tell that story to Congress, to your constituents, to whoever wants to listen, that you made [something] better.” Seamless Technology Constituents want seamless, frictionless experiences, what Alboum described as, “let me go to one place, express what I need, and get everything I need.”

Constituents 59

Constituents Engagement Legislation Government Employee 59

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” To read more about ways to innovate successfully, download it here: Get the guide Image by Mohamed Hassan from Pixabay Favorite

Engagement 59

Engagement Constituents Social Media Leadership 59

GovLoop

JULY 31, 2023

The choice of a new platform, app or automation must be driven by the value for constituents and how well-suited the new technology is to their abilities and needs. As you analyze the issues your CX upgrade will address, think about your constituents’ everyday lived experiences. It’s entirely possible.

Constituents 52

Constituents Coordinator Implementation Management 52

GovLoop

JULY 6, 2023

How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. ” To learn about habits 2 through 5 and more, download here: Get the guide Photo by Tima Miroshnichenko at pexels.com Favorite A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

OCTOBER 9, 2023

Innovation isn’t just for one person or one team — instead, it should be shared among departments and involve constituents as well, so that it’s part of the overall civic culture. ” To read more about ways to innovate successfully, download it here: Get the guide Illustration by Calista Lam Favorite

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

AWS Public Sector Blog

MARCH 15, 2023

Announcing the AWS IMAGINE Grant funding opportunity for 2023 To support and discover nonprofits that are bringing high-impact technology projects to life, AWS announced the launch of the 2023 funding cycle for the AWS IMAGINE Grant.

Nonprofit 52

Nonprofit Public Sector Leadership Engagement 52

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. We get out there and talk to folks. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.”

Strategic Planning 69

Strategic Planning Engagement Constituents Development 69

GovLoop

NOVEMBER 15, 2023

But making executive ranks more representative of the constituents they serve will be difficult. For more insights from the C-suite, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite As Joelle Martinez, CEO of the Latino Leadership Institute, explained, “There are many zigzags.

Leadership 52

Leadership Constituents Accountability Development 52

GovLoop

JANUARY 30, 2024

Federal agencies need to make new software available quickly in order to meet emerging mission needs and rising constituent expectations. For more about how governments are embracing change, download it here: Get the guide Photo by Pixabay at pexels.com Favorite At the same time, they must protect their systems and processes.

Security 52

Security Constituents Development Public Sector 52

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

GovLoop

DECEMBER 18, 2023

For more tips on improving you employee experience, download it here: Get the guide Photo by Andrea Piacquadio on pexels.com Favorite Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We They design for it.”

Public Sector 59

Public Sector Engagement Legislation Government Employee 59

GovLoop

OCTOBER 4, 2023

“Every legislator should know that their constituents will be directly affected by how well the government operates. To read more about how AI can (and will) change your work, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite This article appears in our new guide, “ AI: A Crash Course.”

Security 52

Security Legislation Constituents Public Sector 52

GovLoop

DECEMBER 13, 2023

In many parts of government, an employee’s regular work may also involve processing documents — for constituents, contractors and to interact with other agencies and departments. ” For more tips on improving you employee experience, download it here: Get the guide Photo by Sora Shimazaki at pexels.com Favorite

Engagement 52

Engagement Security Constituents Public Sector 52

GovLoop

DECEMBER 11, 2023

The Role of Data Granicus also helped ODOT with other constituent communications that both benefited the public and streamlined the work of department staff. ” For more insights on bringing out the best in your employees, download the guide: Get the guide Photo by Tima Miroshnichenko at pexels.com Favorite

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

AUGUST 21, 2023

“An AI trained specifically on the documentation of a service, with all its complex jargon and technical and legal issues, that could deliver answers in plain language would make it much easier for constituents to get what they need.” This article appears in our new guide, “ AI: A Crash Course.”

Government 52

Government Translation Constituents Government Agency 52

GovLoop

JUNE 6, 2023

The city sends mobile phone surveys directly to its homeless constituents. ” For more about how agencies are using data in practical ways, download it here: Get the guide Photo by Kerde Severin at pexels.com Favorite

Housing 52

Housing Constituents Regulations Management 52

GovLoop

MARCH 21, 2023

Leadership or legislators might not be moved by the need for simplifying IT management or improving collaboration, but they understand the need to keep constituents safe and services running. To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.

Security 52

Security Legislation Constituents Leadership 52

GovLoop

NOVEMBER 17, 2023

It’s not hard to find opportunities to improve efficiency both internally and in constituent services,” he said. ” For more insights on how state and local governments are using digital transformation to enhance life in their communities, download it here: Get the guide Photo by Kevin Ku at pexels.com Favorite

Local Government 52

Local Government Communications Social Services Constituents 52

GovLoop

APRIL 11, 2023

Flash is also inherently faster than a spinning disk, so you’re able to deliver more work product, which benefits both the agency and its constituents.” ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide.

Sustainability 52

Sustainability Government Agency Constituents Public Sector 52

GovLoop

MARCH 27, 2023

Every legislator should know that their constituents will be directly affected by how well the government operates. ” To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide. And how well the government operates relies on how well agencies use their data.”

Security 52

Security Operations Legislation Constituents 52

AWS Public Sector Blog

OCTOBER 28, 2022

In this solution, we use an Amazon Lex bot integrated with an Amazon Connect contact flow to deliver the conversational experience for constituents engaging with the chatbot over text or voice. Download the Front Door Bot ZIP archive. Download the Front Door Agent Whisper contact flow file.

Public Sector 52

Public Sector Security Management Constituents 52

GovLoop

OCTOBER 31, 2023

That’s the thing: Freed of grunt work, they have more bandwidth for listening to constituents and solving their problems. To read more about how AI can (and will) change your work, download it here: Get the guide Image by Gerd Altmann from Pixabay Favorite But they could replace paralegals, personal assistants and translators.”

Translation 59

Translation Social Services Constituents Accountability 59

GovLoop

JUNE 26, 2023

You can avoid many problems before they happen by consulting stakeholders and constituents, she said. ” To learn more about making your organization more productive, download it here: Get the guide Photo by Temo Berishvili at pexels.com Favorite She recommends convening small focus groups of fewer than 10 people.

Constituents 52

Constituents Management Government Development 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. MC454797 — SharePoint and OneDrive deploying hard block for IE11 in January 2023. When this will happen: Mid-January 2023.

Public Sector 98

Public Sector Security Communications Government 98

GovLoop

AUGUST 21, 2023

” For a worksheet on fostering a culture of CX and to read more tactics for your CX strategy, download it here: Get the guide Favorite This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.”

Implementation 52

Implementation Operations Government Constituents 52

GovLoop

AUGUST 2, 2023

” For more insights into making your organization more customer-friendly, download the guide. CX needs to be a priority — and a core capability — in every department. This article appears in “ Improving Customer Experience: A Nuts-and-Bolts Guide.” Get the guide Favorite

Public Face 52

Public Face Coordinator Development Constituents 52

GovLoop

APRIL 21, 2023

For more about how agencies are using data in practical ways, download it here: Get the guide Photo by Anna Nekrashevich at pexels.com Favorite This article appears in our guide, “ Decision Intelligence: New Possibilities for Data-Based Decision-Making.”

Voting 52

Voting Local Government Government Security 52

AWS Public Sector Blog

NOVEMBER 22, 2022

The app has been downloaded more than 31 million times since its launch and is used weekly by almost two million users. Categories and timelines for next year’s Future of Government Awards will be announced in the second quarter of 2023. After registering, citizens can receive communications and complete in-app payments.

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Government Public Sector Public Service Development 98

AWS Public Sector Blog

JULY 31, 2024

The 2023-2026 data strategy of the Government of Canada (GC) The GC’s data strategy describes how the Federal Public Service intends to utilize data over the next three years to deliver enhanced services and value to Canadians. A new $100,000 AWS community grant fund launched in 2023 supports Calgary sustainability initiatives.

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Government Public Sector Security Budgeting 75