AWS Public Sector Blog

SEPTEMBER 19, 2023

Pictured: The AWS 2023 Justice and Public Safety GovTech Accelerator cohort at Amazon’s HQ2 for Week Zero, a three-day onboarding event to kick off the accelerator. The program will culminate with the 2023 AWS GovTech Accelerator demo day at the State of GovTech conference on November 14.

Public Safety 338

Public Safety Public Sector Laws Supervision 338

GovLoop

JULY 20, 2023

Effective CX also recognizes that “constituents” are not always people — they can be businesses, nonprofits and other entities an agency’s mission affects — and that English isn’t always their primary language. There are several concrete ways to gather useful feedback. Ask simple questions first, then more challenging ones.

Constituents 75

Constituents Social Media Nonprofit Engagement 75

NLC (National League of Cities)

OCTOBER 6, 2023

As we pause to reflect on Indigenous Peoples’ Day 2023, it is appropriate to highlight and celebrate NLC’s Local Indigenous Leaders (LIL). For the first time in 30 years, NLC launched a new Constituency Group at its Congressional City Conference in Washington, DC.

Constituents 81

Constituents 81

GovPilot

JULY 5, 2023

In an era characterized by rapid modernization, increased constituent expectations, shrinking budgets, and unpredictable outside disruptions, local governments’ reliance on arcane paper-based processes drains its scarce resources and limits its ability to fully serve constituents.

Local Government 105

Local Government Constituents Government Budgeting 105

AWS Public Sector Blog

OCTOBER 9, 2024

Improving mission performance with generative AI Simultaneously, Thorn has been investigating how they can implement generative AI to streamline internal operations so staff can be more effective and better serve their constituents. One particular focus area for Thorn’s infrastructure team has been internal customer support.

Nonprofit 316

Nonprofit Security Constituents Operations 316

Google Public Sector

MAY 2, 2024

In 2023, we introduced a virtual agent powered by Dialogflow that has helped us quickly provide our constituents with answers to simple questions. Our offices get more efficient, people get answers faster, and every interaction we have with a constituent helps inform the next.

Constituents 67

Constituents Implementation Public Sector Operations 67

AWS Public Sector Blog

MARCH 15, 2023

Announcing the AWS IMAGINE Grant funding opportunity for 2023 To support and discover nonprofits that are bringing high-impact technology projects to life, AWS announced the launch of the 2023 funding cycle for the AWS IMAGINE Grant.

Nonprofit 130

Nonprofit Public Sector Leadership Engagement 130

AWS Public Sector Blog

NOVEMBER 3, 2023

Empowering individuals with ownership of their own data Starting in July 2023, hundreds of staff at the Homeless Outreach Program Integrated Care System ( HOPICS ) began using Kiip to store documents, complete forms and applications, and streamline communications with incoming customers. Reach out to the AWS Public Sector team.

Public Sector 298

Public Sector Housing Outreach Security 298

AWS Public Sector Blog

JULY 18, 2023

With improved data insights, nonprofits can personalize communications with constituents, strengthen donor relationships, enhance operational efficiencies, and more. Examples include storing constituent profile information, whether or not a donor attended a fundraising event, communication preferences, and donation records.

Nonprofit 130

Nonprofit Fundraising Constituents Public Sector 130

Government Technology Insider

NOVEMBER 20, 2023

At the 2023 NASWA Summit , state government and industry leaders shared insights, concerns, and solutions discovered over the last year. These are good user experience design and language constituents can understand. Department of Labor’s (DOL) Unemployment Insurance (UI) IT Modernization Strategy , released in May 2023.

Constituents 64

Constituents Sustainability Public Sector Government 64

GovPilot

AUGUST 7, 2023

has seen many devastating and historic natural disasters over the past decade, including the never-seen-before, 2023 snowstorms in California and the unrelenting, historic Canadian wildfires in 2023 that had lasting effects on the entire U.S.

Constituents 98

Constituents Local Government Government Management 98

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. A key aspect of this mission involves ensuring that constituents can readily access answers to their questions. Congratulations to the 2023 award winners!

Education 98

Education Government Public Sector Constituents 98

Google Public Sector

JULY 7, 2023

million constituents in the Dallas, Texas area. Using innovation to support equitable access In April 2023, Dallas County began using Contact Center AI (CCAI) and Enterprise Translation Hub (ETH) to provide critical language services to constituents. Their ETH program translates existing service documents.

Public Sector 113

Public Sector Translation Constituents Local Government 113

NLC (National League of Cities)

MARCH 7, 2023

March 2023 marks the 43rd annual celebration of Women’s History on a national level in the U.S.

Elected Officials 59

Elected Officials Constituents Government 59

American City & Country

OCTOBER 18, 2024

Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. If there is a star on your staff, who goes above and beyond to serve their constituents, nominate them.

Parks And Recreation 96

Parks And Recreation Constituents Public Transportation Public Safety 96

AWS Public Sector Blog

SEPTEMBER 20, 2023

Colonel Davis was one of the speakers participating in a panel at the IMAGINE 2023 conference for education, state, and local leaders from Amazon Web Services (AWS). Watch this session and others from the IMAGINE 2023 conference on-demand.

Public Safety 200

Public Safety Public Sector Laws Communications 200

Government Technology Insider

SEPTEMBER 13, 2023

Held between September 12 – 14, 2023, in Los Angeles, CA, the 2023 NASWA Summit hosts panels, exhibits, and networking opportunities centered on workforce’s top challenges and growth areas. The knowledge that comes out of the 2023 NASWA Summit will contribute to building a stronger, more resilient workforce. Changes in the U.S.

Constituents 59

Constituents Security Management Government 59

AWS Public Sector Blog

NOVEMBER 27, 2023

The impact to constituents Covered California’s mission is to increase the number of insured Californians, improve healthcare quality, lower costs, and reduce health disparities through an innovative, competitive marketplace that empowers consumers to choose the health plan and providers that give them the best value.

Public Sector 182

Public Sector Local Government Constituents Operations 182

AWS Public Sector Blog

AUGUST 6, 2024

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In July, Amazon announced that it met the goal in 2023—seven years early. Rouse shared how he believes that the public sector has reached a tipping point in cloud adoption.

Public Sector 173

Public Sector Public Safety Operations Sustainability 173

AWS Public Sector Blog

DECEMBER 2, 2022

The company is using Performance Dashboard, which helps customers build, deploy, and maintain customizable dashboards designed to increase transparency between governments and their constituents around the performance of public sector services and initiatives. Looking forward to 2023.

Public Sector 189

Public Sector Sustainability Nonprofit Security 189

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

AWS Public Sector Blog

AUGUST 17, 2023

Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. A major part of that is re-certifying the 91 million members currently receiving Medicaid benefits. At least 4.5

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

NOVEMBER 22, 2022

Categories and timelines for next year’s Future of Government Awards will be announced in the second quarter of 2023. Are you curious about how open source solutions can help governments save time and money while still providing innovative services for their constituents? Learn more about open source solutions for governments.

Government 246

Government Public Sector Public Service Development 246

AWS Public Sector Blog

AUGUST 21, 2024

They often rely on donor and grant funding, so they have to justify every expense to their constituents. For more information about frugal architecture, see AWS CTO Werner Vogels’s website, The Frugal Architect , his witty YouTube video short, and his deep dive in the 2023 re:Invent Keynote (or the keynote recap ).

Nonprofit 189

Nonprofit Laws Public Policy Development 189

GovPilot

JANUARY 10, 2023

In both urban and rural communities, constituents and government officials alike, understand the serious threat that increased crime rates present to communities. Research shows that crime rates have risen throughout the United States during and beyond the pandemic.

Local Government 52

Local Government Government Constituents Engagement 52

AWS Public Sector Blog

SEPTEMBER 25, 2023

to both assist in visualization of what exists today—from buildings, to business and traffic—and to enable data-driven decision making for investments that support a sustainable future for the city’s constituents. Learn more about how education customers are using AWS services and how AWS is enabling sustainable solutions.

Sustainability 204

Sustainability Education Public Sector Stewardship 204

GovPilot

DECEMBER 12, 2022

In addition to improving the constituent experience through digital services, your local government, staff, and constituents themselves will save significant amounts of time through digital forms, automated workflows, and a public GIS map. The prospect of bringing digital transformation to your local government is an exciting one.

Local Government 52

Local Government Constituents Government Management 52

GovPilot

AUGUST 10, 2023

As unpredictable and stressful as the past few years have been for everyone, when it comes to government workers, there is one notable silver lining. For the first time, many governments that were solely functioning in an in-person capacity were forced to switch to a paperless, internet based remote capacity at the height of the pandemic.

Government 98

Government Constituents Engagement 98

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Containers also facilitate rapid development and deployment of services, allowing organizations to roll out new applications and updates quickly.

Public Sector 317

Public Sector Security Management Operations 317

GovLoop

NOVEMBER 29, 2023

In today’s world of siloed and scattered data, agencies often have an incomplete picture of their constituents. And the agency can offer constituents online, self-guided applications and mobile-first experiences, among other features.

Constituents 97

Constituents Economic Development Local Government Government 97

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Governments are using AWS to support constituent engagement systems , streamline the customer experience , and more.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

MARCH 31, 2023

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.

Outreach 130

Outreach Public Sector Constituents Campaign 130

GovPilot

NOVEMBER 17, 2023

The NJ Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 17, 2023

The New Jersey Township expands their partnership with the cloud-based government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52

GovPilot

NOVEMBER 9, 2023

The NJ Township expands their partnership with the government management software provider to streamline operations and constituent services throughout the municipality.

Management 52

Management Constituents Government Operations 52