Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities. Congratulations to the 2023 award winners!

Education 98

Education Government Public Sector Constituents 98

AWS Public Sector Blog

NOVEMBER 22, 2022

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

Government 246

Government Public Sector Public Service Development 246

GovLoop

JULY 18, 2023

Agencies seeking to improve customer experience face multiple hurdles — some that start long before direct interaction with constituents. And, Barry said, government systems tend to grow more complex, although simplicity would improve internal processes and constituent experiences. The key, Gardner said, is communication.

Security 98

Security Constituents Communications Budgeting 98

AWS Public Sector Blog

AUGUST 17, 2023

Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. A major part of that is re-certifying the 91 million members currently receiving Medicaid benefits. At least 4.5

Campaign 130

Campaign Outreach Public Sector Constituents 130

AWS Public Sector Blog

OCTOBER 3, 2023

This is particularly valuable in times of crisis or when there’s a need to respond swiftly to constituent demands. Public safety agencies are deploying reliable and responsive applications for communication, resource allocation, and coordination—all essential in times of emergencies and disasters.

Public Sector 317

Public Sector Security Management Operations 317

AWS Public Sector Blog

SEPTEMBER 27, 2023

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. The WIC system went live in production in March 2023.

Public Health 200

Public Health Accountability Leadership Management 200

AWS Public Sector Blog

FEBRUARY 28, 2023

The impact of labor shortages Between the stressful nature of the job and the fatigue that comes with shift work, the emergency communications profession has always seen turnover. In the emergency communications space, calls can be routed to Amazon Connect through a standard 10-digit number, or through transfer from an emergency call-taker.

Public Safety 130

Public Safety Public Sector Communications Constituents 130

AWS Public Sector Blog

MARCH 31, 2023

As the COVID-19 public health emergency (PHE) begins to wind down, starting April 1, 2023, state Medicaid agencies (SMAs) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Business level architecture for returned mail processing and constituent outreach 1.

Outreach 130

Outreach Public Sector Constituents Campaign 130

AWS Public Sector Blog

APRIL 17, 2023

The National Association of State Chief Information Officers ( NASCIO ) recently released the 2023 report of the top 10 priorities of state chief information officers (CIOs) for strategies, management processes, and solutions. Governments are using AWS to support constituent engagement systems , streamline the customer experience , and more.

Public Sector 130

Public Sector Local Government Management Education 130

AWS Public Sector Blog

FEBRUARY 28, 2023

Beginning on April 1, 2023, state Medicaid agencies (SMA) will have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. Amazon Pinpoint , a multi-channel communications tool, can help in this scenario. She misses the letter and doesn’t respond in time.

Outreach 130

Outreach Public Sector Engagement Constituents 130

Google Public Sector

AUGUST 29, 2023

The public sector continues to inspire us with their dedication to leveraging technology and serving their constituents. Each of these entities is setting new standards for creating meaningful change and leaving a positive impact within their communities. Congratulations to the 2023 award winners!

Education 52

Education Government Public Sector Constituents 52

GovLoop

JULY 6, 2023

Clearly communicate an automation initiative’s aims and how it will and will not affect employees. Such skills include “communication, complex analytical skills that often require careful judgements of multiple factors, and creativity,” according to a study by the Brookings Institution. A common use case is password changes.

Communications 105

Communications Constituents Leadership Government Agency 105

GovLoop

JULY 27, 2023

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

Constituents 98

Constituents Engagement Housing Management 98

GovLoop

JANUARY 9, 2024

They wanted to embrace new technology to better support constituent access. But that’s not the end of their innovations, which could improve operations for constituents and the courts alike. In the future, he would like the court to send automatic reminders by text, communicating with constituents as a medical provider might.

Constituents 64

Constituents Management Accountability Communications 64

GovLoop

MARCH 14, 2023

Have you ever had trouble adjusting to constituent demand? Be Nimble and Quick Using cloud solutions, organizations can automatically scale up their systems when constituent demand is high and down when demand is lighter. This enables agencies to be more responsive, efficient and constituent-friendly.

Management 52

Management Constituents Communications 52

GovLoop

OCTOBER 9, 2023

During planning and pilot periods, it’s important to keep communication flowing internally and externally. Start Small and Work Iteratively With the Community Pilot programs should start at a very manageable scale, but they have a big role to play. Outside vendors may be involved, and you’ll have to account for their processes.

Implementation 98

Implementation Management Constituents Accountability 98

GovLoop

NOVEMBER 21, 2023

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” Is it better to hear complaints about a city’s garbage pickup or hear no complaints at all? How do we get more feedback?

Engagement 59

Engagement Constituents Social Media Leadership 59

GovLoop

JULY 19, 2023

Good measurements also help you communicate with constituents and elected officials about what you’re accomplishing and how you’re responding to their concerns. Output metrics show what you’re delivering to constituents, process metrics track your operations and activity metrics measure your efforts to improve performance.

Constituents 52

Constituents Elected Officials Communications Operations 52

Google Public Sector

JULY 7, 2023

Dallas County’s mission is to provide exceptional services that promote a thriving community. million constituents in the Dallas, Texas area. Both solutions, powered by Google Cloud and SpringML , enable the County to extend services to many more of their constituents effortlessly.

Public Sector 40

Public Sector Translation Constituents Local Government 40

GovLoop

JANUARY 4, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the first half of 2023 (12 posts total). We especially are interested in topics that fall within one or more of the following categories: Employee and constituent engagement.

Government Employee 59

Government Employee Constituents Public Sector Leadership 59

The Stoop (NYU Furman Center)

NOVEMBER 28, 2023

But as concerns about gentrification and displacement in urban areas have become more widespread, supply skepticism has expanded from the traditional anti-development constituencies to renters and social advocates fighting for equitable neighborhood planning. “That would really help me make the pitch to the Black and brown communities.”

Housing 115

Housing Legislation Development Community Development 115

GovLoop

DECEMBER 29, 2023

Her team at the VA combined two-dimensional numbers with heartfelt narratives to help the agency tangibly improve its employees’ lives and to encourage healthier, more productive constituent engagement. We get out there and talk to folks. We use individual interviews [and] small focus groups.”

Strategic Planning 69

Strategic Planning Engagement Constituents Development 69

GovLoop

AUGUST 1, 2024

Customs and Border Protection Prakhar Bajpai, Senior Data Scientist, City of Austin & 2023 NextGen Public Service Award Winner Meeting Your Constituents Where They Are: Exploring Multi-Channel CX Concepts With so many ways to connect with citizens, it essential to have a strategy in place for support multi-channel efforts.

Leadership 59

Leadership Management Implementation Constituents 59

GovLoop

DECEMBER 11, 2023

Strategic Communication In general, major federal programs need roughly 6,000 job applicants in order to hire eight candidates, Lee said. It’s a broad yet targeted strategy, and it breaks down into what Lee calls “four phases of communication” that trace EX: awareness, consideration, decision, and engagement and retention.

Engagement 52

Engagement Communications Constituents Public Sector 52

GovLoop

JUNE 9, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

DECEMBER 14, 2022

You would write an approximately 500-word blog post every two weeks during the first half of 2023 (12 posts total). You’d have an opportunity to write on topics about which you’re passionate, particularly in one or more of the following categories: Employee and constituent engagement. Career advice for new and current supervisors.

Government Employee 52

Government Employee Constituents Leadership Engagement 52

GovLoop

MAY 23, 2023

Specifically, we are looking for between 12 and 15 writers, who each will submit an approximately 500-word blog post every two weeks during the second half of 2023 (12 posts total).

Social Media 52

Social Media Government Employee Constituents Public Sector 52

GovLoop

NOVEMBER 17, 2023

Make the Most of What You Have Saddled with legacy systems that might not communicate across departments and with paper-based processes, agencies may be tempted to start from scratch — if cost didn’t make that impractical. Putting It in Place Successful implementation requires good communication between program managers and IT employees.

Local Government 52

Local Government Communications Social Services Constituents 52

Microsoft Public Sector

NOVEMBER 21, 2022

As the privacy landscape continues to evolve, the way that government organizations respond to privacy regulations will be critical to maintaining their privacy posture and responding to constituent requests. Go right to the GCC Teams Feature Communications Guide. When this will happen: Mid-January 2023.

Public Sector 98

Public Sector Security Communications Government 98

Rebuilding Place in Urban Space

DECEMBER 5, 2023

An article, " Community Planning Lab projects offer solutions to Summit County’s problems ," in the Park Record discusses Summit County's relatively new Community Planning Lab initiative. Its inaction also translates into a financial loss for the community. They also have a small grant program for friends of parks groups.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

DECEMBER 18, 2023

Every one of us interacts with our government in some way — and these experiences shape our perception of public sector organizations as potential employers. “We

Public Sector 59

Public Sector Engagement Legislation Government Employee 59

GovLoop

DECEMBER 12, 2023

Executive Order 14058 made CX a top federal priority and linked it to rebuilding trust in government, while at the state and local levels, organizations have long focused on constituent services as their bread and butter. One of the most important facets of CX isn’t customer-facing, though — it’s employee experience (EX).

Constituents 96

Constituents Leadership Government Agency Government 96