Creating agentless outbound campaigns to support Medicaid unwinding efforts
AWS Public Sector Blog
AUGUST 17, 2023
Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.
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