Creating agentless outbound campaigns to support Medicaid unwinding efforts
AWS Public Sector Blog
AUGUST 17, 2023
Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. The top four concerns that SMAs have shared are outreach and engagement, staffing shortages, returned mail, and reporting capabilities. At least 4.5
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