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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Communication with parents is a must for school districts. In this blog post, I walk through how to set up a solution that enables school districts to notify a targeted group of parents about school bus breakdowns and delays via the parent’s preferred method of communication (i.e., Enable outbound campaigns 1.

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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

What are the top 3 trends that will trigger organizations to adopt a critical event management plan in 2023? Phishing campaigns play on the public’s fear and uncertainty to gain access to private and organizational systems. Critically, there needs to be a secure and reliable communications platform available as part of the CEM plan.

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Now available: New AWS program supporting nonprofit donor and member engagement

AWS Public Sector Blog

As one-time donations increasingly become the norm, nonprofit development teams are challenged to think outside-the-box to attract, retain, and communicate with their valuable supporters. The program is custom designed to help nonprofits use the cloud to connect and communicate with their donors and members in a personalized, dynamic way.

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

She also has served on the Marketing Board for the March of Dimes and continues to be involved in the Our Promise Campaign. As the GCDTO, Cheow Hoe oversees the development of the government’s digital infrastructure and digital technology capability, as well as talent development in information and communication technology and smart systems.

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December 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. In case it’s not running it will start it.

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July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Thank you for your patience.