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Creating agentless outbound campaigns to support Medicaid unwinding efforts

AWS Public Sector Blog

Since April 1, 2023, state Medicaid agencies (SMA) have one year to “unwind” temporary COVID-era changes and return to pre-pandemic ways of working. million Medicaid members have been disenrolled as of August 11, 2023. Agencies can configure the Amazon Connect Outbound Campaign solution to use agents or function agentless.

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AWS Nonprofit Credit Program expands support for nonprofits of all sizes

AWS Public Sector Blog

This chatbot enables individuals to instantly learn more about ONE’s work, stay up-to-date with current advocacy campaigns, and find ways to take action locally and throughout Africa. To help reach audiences across Africa, ONE launched a mobile chatbot built on AWS.

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3 reasons to adopt a critical event management plan in 2023

Open Access Government - Technology News

What are the top 3 trends that will trigger organizations to adopt a critical event management plan in 2023? Phishing campaigns play on the public’s fear and uncertainty to gain access to private and organizational systems. That amounts to an average cost of business disruption rising from $3.9 million to $4.2

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Meet the featured customer speakers for the Worldwide Public Sector Innovation Talk at re:Invent 2023

AWS Public Sector Blog

She also has served on the Marketing Board for the March of Dimes and continues to be involved in the Our Promise Campaign. She also served on the United States Department of Veterans Affairs (VA) Prevention of Fraud, Waste, and Abuse Advisory Committee.

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Automating multi-channel communication for school bus delays

AWS Public Sector Blog

Enable outbound campaigns 1. In the Amazon Connect console, navigate to Telephony and check Enable outbound campaigns. Then, select Save to enable outbound campaigns. Once outbound campaigns are enabled, download and deploy the CloudFormation template in your account. This will allow you to run the outbound campaigns.

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December 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft 365 Government Adoption Resources Empowering US public sector organizations to transition to Microsoft 365 What’s New in Microsoft Teams | Microsoft Ignite 2023 Teams Connect shared channels in GCCH & DoD - Work seamlessly and securely with those inside and outside your organization. In case it’s not running it will start it.

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July 2023 - Microsoft 365 US Public Sector Roadmap Newsletter

Microsoft Public Sector

Microsoft 365 Government Adoption Resources Empowering US public sector organizations to transition to Microsoft 365 What’s New in Microsoft Teams | June 2023 We have a great line-up of new features to announce. Public facing documentation for creating custom list templates can be found here. Thank you for your patience.