Simple Design Strategies for Improving Constituent Experiences With State and Local Agencies
GovLoop
JULY 10, 2023
Narrowing the 5Es of Experience HX designers use the 5Es of human experience to design robust and complete experiences: Entice, Enter, Engage, Exit, Extend. The three middle Es – Enter, Engage, Exit – occur by default in any user interaction. In many agency-citizen interactions, that engagement involves applying for benefits.
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