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Federal Cloud Transformation: Navigating Challenges With a Zero-Trust Approach

GovLoop

Digital transformation is a driving force for government agencies, with cloud technology playing a pivotal role. Recognizing its significance, the highest levels of government are actively embracing Zero Trust. However, the focus isn’t solely on adopting modern IT; it’s equally about safeguarding it.

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Mapping the Cyber Threat Landscape

GovLoop

In the United States, the number of unfilled jobs stands at about 410,000, a 9% increase over 2021. As Fortune points out, these shortages are good news for cyber wages — and bad news for government agencies competing for talent. Another persistent problem: Agencies aren’t applying patches to known vulnerabilities.

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How to Secure Legacy Systems

GovLoop

But legacy hardware and software, which abound in government agencies, can create a barrier to implementing zero trust. A service mesh approach, by performing tasks abstracted from existing applications, allows agencies to implement the principles of zero trust across the enterprise.

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Need to Improve CX? Low-code Automated Testing Can Help

GovLoop

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. And by integrating low-code automated testing into development lifecycles, organizations can quickly and consistently identify problems that put applications at risk.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

If there is one thing that the government has a lot of, it’s paper. Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. In 2021, Americans spent 10.5 Agencies can experience shorter processing time, improved accuracy, and higher constituent satisfaction.

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Modernizing Public Sector Call Centers

Google Public Sector

For several decades, call centers have played a crucial role in providing support for citizens using government services. However, the massive spike in caller volume and heavy strain on operations during the height of the COVID pandemic has driven government agencies to reimagine its call center experience.

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Habit #1: Automate (Thoughtfully)

GovLoop

Citizen and Immigration Services once used RPA to process two million backlogged records in just one hour, according to the 2021 State of Federal RPA Report. How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents. For example, U.S.