Remove 2021 Remove Constituents Remove Government Agency
article thumbnail

Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

Every year, the federal government processes more than 106 billion paper forms from 10,000 unique templates. In 2021, Americans spent 10.5 billion hours on government paperwork at an estimated cost of $117 billion to the public and nearly $39 billion to the federal government.

article thumbnail

Need to Improve CX? Low-code Automated Testing Can Help

GovLoop

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

article thumbnail

Habit #1: Automate (Thoughtfully)

GovLoop

Citizen and Immigration Services once used RPA to process two million backlogged records in just one hour, according to the 2021 State of Federal RPA Report. How Self-Help Helps Everyone Increasingly, government agencies are offering employees the same kind of self-service portals they provide for constituents.

article thumbnail

Louisville Metro Government Improves Productivity by Cutting Out Paper

Government Technology Insider

Filling out paper forms can be a confusing and time-consuming process for constituents. Chamber of Commerce Technology Engagement Center (C_TEC), in 2021 constituents spent 10.5 Since paper forms take longer to process than digital forms, constituents are therefore waiting longer to receive the services and funds they need.

article thumbnail

Humans or bots: a guidebook to protect from a range of digital fraud

Google Public Sector

Cyber threats on the rise In 2021, the United States saw 40.5% of government website traffic being bad bots, according to research by cybersecurity firm Imperva 1. As cyber threats increase, government agencies need a way to safely let constituents access digital services. References: 1.

article thumbnail

North Carolina Embarks on a Digital Transformation Journey with Guidance from NCDIT

Government Technology Insider

Jim Weaver: Leveraging state government, university, and private industry, as part of the IT Strategy Board, we have established a Digital Transformation Committee that has developed a strategy with key goals to be achieved. And, by constituents, I mean businesses and visitors to our state, as well as residents.

article thumbnail

CED through Local and Regional Food Systems: The Latest Resources

Community and Economic Development Program of UNC

The success of efforts to improve healthy food access will depend on coordinated action from state and local government agencies, community development organizations, charitable foundations, the supermarket industry and others (emphasis in the original).”. Between Local Food Systems and State Governance: A Regional Perspective.