Remove 2021 Remove Constituents Remove Engagement
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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Building Engagement Through Trust.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

In 2021, Americans spent 10.5 Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Likewise, constituents want a better experience and faster resolution. anomaly detection) and enhanced in-line auditing.

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In San Francisco, Accessibility Means Better Engagement for Everyone

GovLoop

For San Francisco to engage its diverse population, it needs to focus on accessibility. Walking the Walk In 2021, a comprehensive city survey of digital access and accessibility resulted in recommendations that could transform the participation of disabled, older and marginalized people in government programs. Her tips: 1.

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In San Francisco, Accessibility Means Better Engagement for Everyone

GovLoop

For San Francisco to engage its diverse population, it needs to focus on accessibility. In 2021, a comprehensive city survey of digital access and accessibility resulted in recommendations that could transform the participation of disabled, older and marginalized people in government programs. Walking the Walk. Her tips: 1.

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(Contact-Free) Human Touch Helps Transform a Riverscape

GovLoop

But in the past, the city struggled to get feedback about the project from many stakeholders and constituents. In-person meetings are tough for people to attend because of work schedules, childcare needs, and mobility and health limitations, for instance — challenges that could prevent many constituents from participating.

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Need to Improve CX? Low-code Automated Testing Can Help

GovLoop

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.