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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. They were acting on their own, using different tools to reach different constituents.”. Do you call it a success? Building on Early Success.

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NJ Electronic Construction Permit Law: What NJ Bill 1145 Means for Local Governments ?GovPilot

GovPilot

Back in June 2021, New Jersey Governor Phil Murphy signed Assembly Bill 1145 into law. No longer will construction applications and permits be only paper based and manually processed, constituents and contractors will be able to access these forms at any time, from anywhere.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

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Streamlining with DocAI can yield cost savings and help accelerate missions

Google Public Sector

In 2021, Americans spent 10.5 Government workers and constituents alike are spending exorbitant amounts of time completing and processing documents by hand, which can drive exhaustion and frustration. Likewise, constituents want a better experience and faster resolution. anomaly detection) and enhanced in-line auditing.

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Need to Improve CX? Low-code Automated Testing Can Help

GovLoop

Government agencies have a lot riding on improving their constituents’ customer experience (CX), and they understand the consequences. For many applications — including those constituents interact with — low-code automated testing is the fastest, most efficient and most effective way to improve software performance.

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Announcing the 2021 Google Cloud Customer Award Winners in Government

Google Public Sector

By modernizing their technology infrastructure, KYTC can more easily support their goal of providing real-time monitoring and insights into road conditions to support its constituents. Winner: Oklahoma Office of Management and Enterprise Services (OMES).

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Why Data Leaders Are Talking About Outcomes

GovLoop

That is, how do issues like data quality, data maturity, compliance monitoring and so on actually contribute to the well-being of a community or improve service to constituents? That alignment is one of the objectives of the State Department’s 2021 enterprise data strategy, titled “ Empowering Data Informed Diplomacy.”