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For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Besides being inefficient, this made it difficult for the city to coordinate communications across departments. The new department’s name reflects the idea that engagement is as important as communications itself, Reed said.
In 2021, after 10 years of entrepreneurship, she joined Granicus as the Strategic Lead for CX and Innovation. Micah holds a Master’s in Public Policy from the University of Minnesota’s Humphrey School of PublicAffairs, and a Bachelor’s in Journalism from the University of Nebraska. in Psychology and an M.S.
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