Remove 2021 Remove Communications Remove Constituents
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Driving people-centered digital transformation in public safety with AWS

AWS Public Sector Blog

Share data and facilitate collaboration For first responders, poor communication can have dire consequences. Prior to modern technology, each of our stations worked and communicated in an isolated format,” noted Davis. “We We could stop an individual for driving under the influence, process the next steps, and release them on summons.

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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. For Alanna Reed, San Antonio’s Director of Communications and Engagement, numbers tell only part of the story. Do you call it a success? Get the guide.

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Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. EU Digital COVID Certificate, with more than 245 million certificates obtained through IO since June 2021.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. Still, 50% of transactions were completed in less than 15 minutes, according to the bureau’s 2021 annual report (the most recent report available). Residents have noticed.

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Migrating and modernizing state WIC applications with AWS

AWS Public Sector Blog

Public health agencies know that modernizing their technology infrastructure is necessary to avoid disruptions to program operations and create new opportunities to serve their constituents. This technology is aging across the U.S., which can create challenges for both WIC beneficiaries and staff – highlighting the need for modernization.

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Habit #1: Automate (Thoughtfully)

GovLoop

Citizen and Immigration Services once used RPA to process two million backlogged records in just one hour, according to the 2021 State of Federal RPA Report. Clearly communicate an automation initiative’s aims and how it will and will not affect employees. For example, U.S. A common use case is password changes.

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Innovating, investing, and improving: AWS Summit New Delhi and AWS Summit Singapore 2022 keynote recaps

AWS Public Sector Blog

On September 17, 2021, CoWIN recorded 22.5 Shri Jayesh Ranjan, principal secretary at the Information Technology, Electronics & Communications Department of the government of Telangana, India, took the stage to share his organization’s journey to the cloud. When it first launched, 1.9 million people accessed the system.