AWS Public Sector Blog

APRIL 3, 2024

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 78

Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 52

Outreach Public Sector Engagement Constituents 52

Rebuilding Place in Urban Space

MARCH 30, 2023

providing high quality people spaces within a hospital complex becomes very difficult (" Penn’s new hospital belatedly recognizes pedestrian space is a public health issue "). These kinds of programs could be great components of a community health outreach initiative on the west side. Reading room. Teaching Kitchens.

Parks And Recreation 52

Parks And Recreation Public Health Development Housing 52