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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 130
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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 195
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How Virginia unleashed the power of data

AWS Public Sector Blog

Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch. These two pilot programs led to creating a foundational data governance framework, established in January 2020, just in time for COVID.”

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Concerts for Carers uses AWS Fargate, Amazon Aurora to deliver ticketing and events platform at any scale

AWS Public Sector Blog

Charitable organizations see spikes in activity as they respond to disasters, host seasonal events, and perform outreach to their donor base during fundraising appeals. For this reason, the AWS for UK Nonprofits team hosted a Twitch series that explored the use of AWS serverless services to build a donations platform.

Nonprofit 189
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How Secure is our Election System?

Eric Holdeman's Disaster Zone Podcast

Recent Awards: · 2022 National Association of County Officials (NACO) Achievement Awards for Racially Restrictive Covenant Modification Outreach and Ballot Processing Observation Programs · 2020 Auditor of the Year award from the Office of Secretary of State. · 2020 Presidents Award for Outstanding Service from the Washington (..)

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A Changing Workforce Makes DEIA a Priority at DHS

GovLoop

Already understaffed before the pandemic, state and local governments have seen dramatic drops in employment since 2020 — 68,000 state jobs lost and 627,000 at the local level. For instance, to assess its recruiting efforts, DHS has developed the Strategic Marketing Outreach and Recruitment Engagement tool. “It

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DC's 11th Street Bridge Park project

Rebuilding Place in Urban Space

I have discussed undergrounding/decking for North Capitol Street, the Southeast-Southwest Freeway, and parts of Connecticut Avenue in the core. -- " DC and "city repair" of the urban grid ," 2020 Freeway undergrounding and removal is a trendy move in urban planning these days (" Can Removing Highways Fix America's Cities? ," New York Times ).