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The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.
Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch. These two pilot programs led to creating a foundational data governance framework, established in January 2020, just in time for COVID.”
Charitable organizations see spikes in activity as they respond to disasters, host seasonal events, and perform outreach to their donor base during fundraising appeals. For this reason, the AWS for UK Nonprofits team hosted a Twitch series that explored the use of AWS serverless services to build a donations platform.
Recent Awards: · 2022 National Association of County Officials (NACO) Achievement Awards for Racially Restrictive Covenant Modification Outreach and Ballot Processing Observation Programs · 2020 Auditor of the Year award from the Office of Secretary of State. · 2020 Presidents Award for Outstanding Service from the Washington (..)
Already understaffed before the pandemic, state and local governments have seen dramatic drops in employment since 2020 — 68,000 state jobs lost and 627,000 at the local level. For instance, to assess its recruiting efforts, DHS has developed the Strategic Marketing Outreach and Recruitment Engagement tool. “It
I have discussed undergrounding/decking for North Capitol Street, the Southeast-Southwest Freeway, and parts of Connecticut Avenue in the core. -- " DC and "city repair" of the urban grid ," 2020 Freeway undergrounding and removal is a trendy move in urban planning these days (" Can Removing Highways Fix America's Cities? ," New York Times ).
Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention. Technology, while not a solution to the staffing shortages, improved our outreach. Communication is key to accomplishing this.
Specifically, within the last few years, predominantly during the pandemic years from 2020 to 2022, it indicated that 21.5% Despite agencies utilising social media for organic content and advertising outreach, engaging service users with privacy and confidence remains a challenge. had a selected physical condition.
What’s more, the research finds that the lowest-density community districts added housing at only half the rate of the city overall between 2010 and 2020. Data analyzed by the Furman Center shows that the city’s lowest-density community districts take up 44.7 percent of the total land across the five boroughs but contain just 28.4
See past blog entries: -- " Pathetic not revelatory: Quality of bus stop study in San Francisco ," 2021 -- " Bus shelters as social spaces, as potential vectors for virus: Seoul's new anti-covid bus shelter ," 2020 Project for Public Spaces has a report on the topic, Destination Station: Transforming Bus Stops through Community Outreach.
But creating a sense of belonging isn’t easy, and in fact the Washington state legislature found so much fragmentation in how Washington agencies addressed disparity that lawmakers created a dedicated Office of Equity in April 2020. The office helps the state’s public and private sectors be more uniformly hospitable.
1/2, Meeting the Moment: SPECIAL ISSUE (FALL 2020), pp. The city did create a number of outreach initiatives and directed more funding to various Latino organizations. . -- " Mount Pleasant Riots ," WETA-TV "Washington in the 90s" -- " 1991: Mount Pleasant ," Patrick Scallen, Washington History, Vol.
Fast forward to the fall of 2020, in the height of the COVID-19 pandemic, the City of Pittsburgh hosted a two-month, virtual open house for the Oakland Plan. Use stakeholder mapping to understand which tools will reach which audiences and identifying where efforts can be combined, and where you need to have more targeted outreach.
With the rise of COVID-19 in 2020, telephone fundraising experienced a significant boost , with fundraising agencies reporting an increase in engagement from callers who suddenly had the time and willingness to talk on the phone during lockdown. Is telephone fundraising still relevant?
Mary Schwarz , Managing Partner, ICF Next Government, is a digital strategist and marketing technologist with a comprehensive range of experience in direct marketing, web development, community outreach, and analytics, Mary leads our Government, federal digital and engagement practices.
2020 was an unprecedented year for humanity. We did our own outreach into communities and learned that while some might be harder-to-reach, it’s also not impossible. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? If yes, we are too!
Jose Galdamez, the city representative for the MacArthur Park Neighborhood Council, said the city is trying new outreach strategies to recruit members. At the end of the 2022 to 2023 fiscal year, the MacArthur Park Neighborhood Council had to give more than $16,000 in unspent funds back to the city.
These kinds of programs could be great components of a community health outreach initiative on the west side. I do think that they should study carefully the St. Anthony Focal Point Community Campus initiative. And there are other examples listed below. Latino Health Access , Orange County, California.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.
In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First.
For example, a 2020 report finds that most people in the U.S. The Centers for Medicare and Medicaid Services outreach team is working to change that by focusing on beneficiaries who fall into this category and sending them tailored messages that encourage them to take advantage of services like cancer screenings and mammograms.
This led to a greater number of people "being on the street," and more issues being played out in the public space and needing to be addressed (" Creating 'community safety partnership neighborhood management programs as a management and mitigation strategy for public nuisances ," 2020), while at the same time recognizing that the unhoused are one (..)
Needless to say, 2020 taught me how important your community is. I helped inform residents, did outreach to recruit volunteers, and helped construct our new adventure course at one of our parks. I was speaking to a neighbor shortly after I moved back in 2015, they mentioned we had a neighborhood group, called the Freetown Coterie.
Suicide rates among veterans continued to climb from 2001 to 2018 before dipping back for 2019 and 2020. In 2020, there were 6,146 veteran suicides, which averages to 16.8 The suicide rate among veterans is still 1.5 times higher than that of the general population. veterans dying by suicide every day.
Montana Shakespeare in the Parks, which is celebrating its 50th anniversary, is an outreach program of Montana State University serving 61 rural communities in over 10 weeks across five states. Lee statue with a revisionist exhibit placed around it (" Monuments, historiography, and change ," 2020). And there were alternatives.
Montana Shakespeare in the Parks, which is celebrating its 50th anniversary, is an outreach program of Montana State University serving 61 rural communities in over 10 weeks across five states. Lee statue with a revisionist exhibit placed around it (" Monuments, historiography, and change ," 2020). And there were alternatives.
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