2020 Local Government Outreach 
AWS Public Sector Blog
APRIL 3, 2024
Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.
GovLoop
OCTOBER 18, 2022
Government needs to manage and engage current and potential employees alike. Already understaffed before the pandemic, state and local governments have seen dramatic drops in employment since 2020 — 68,000 state jobs lost and 627,000 at the local level.
AWS Public Sector Blog
FEBRUARY 28, 2023
The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
Barrett & Greene
OCTOBER 23, 2023
How many times have you read articles that refer to “cities and states,’ as though those two entities cover the waterfront for the broader term “local government”? Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention.
AWS Public Sector Blog
JUNE 8, 2023
Rivero, now an executive government advisor at AWS, has experience making data work for government. Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch.
GovLoop
FEBRUARY 23, 2023
His past work has included a range of both strategic and technical roles at Results for America and the Sunlight Foundation as part of the What Works Cities initiative, which helps local governments improve people’s lives by using data and evidence effectively to tackle pressing challenges.
GovLoop
NOVEMBER 23, 2022
In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First.
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