AWS Public Sector Blog

APRIL 3, 2024

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 195

Campaign Local Government Outreach Implementation 195

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 130

Outreach Public Sector Engagement Constituents 130

AWS Public Sector Blog

JUNE 8, 2023

Rivero, now an executive government advisor at AWS, has experience making data work for government. Community leaders could use the root cause and supplier information to publish press releases and community outreach warning the user community of the potential danger from a specific batch.

Public Sector 244

Public Sector Press Release Government Security 244

GovLoop

OCTOBER 18, 2022

Government needs to manage and engage current and potential employees alike. Already understaffed before the pandemic, state and local governments have seen dramatic drops in employment since 2020 — 68,000 state jobs lost and 627,000 at the local level.

Outreach 59

Outreach Strategic Planning Engagement Public Sector 59

Barrett & Greene

OCTOBER 23, 2023

How many times have you read articles that refer to “cities and states,’ as though those two entities cover the waterfront for the broader term “local government”? Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention.

Government 75

Government Outreach Communications Education 75

GovLoop

FEBRUARY 23, 2023

His past work has included a range of both strategic and technical roles at Results for America and the Sunlight Foundation as part of the What Works Cities initiative, which helps local governments improve people’s lives by using data and evidence effectively to tackle pressing challenges.

Leadership 52

Leadership Communications Public Sector Management 52

GovLoop

NOVEMBER 23, 2022

In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The digital outreach works, and it’s a model for other agencies. An Aimless Approach — at First.

Social Media 59

Social Media Communications Accountability Constituents 59