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Our Report on Public Engagement Barriers

zencity

Our research insights on inclusive engagement from community members and engagement practitioners. Are you an organization that is trying to develop an inclusive engagement culture and practice in your organization? 2020 was an unprecedented year for humanity. Yet providing a tool for community engagement was not enough.

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Enhancing Security with CISA’s ScubaGear Baselines for M365

Microsoft Public Sector

The program was in response Solorigate in 2020, and the discovery of common cybersecurity gaps that negatively impacted organizations’ risk. The PowerShell source code and download for the tool can be found at GitHub - cisagov/ScubaGear: Automation to assess the state of your M365 tenant against CISA's baselines.

Security 136
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite

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A Changing Workforce Makes DEIA a Priority at DHS

GovLoop

According to Merriam-Webster, “workforce” encompasses two connected ideas: Workers who are engaged in a specific activity or enterprise, and workers who could potentially be assigned to a purpose. Government needs to manage and engage current and potential employees alike. To read more, download the guide. Download the guide.

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Building Resilience: Leveraging Innovative Partnerships and Low Cost Capital to Meet Affordable Single-Family Housing Needs

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. ANDP Single-Family Developments Shaded by LMI Census Tracts, January 2010 – June 30, 2020. Source: Atlanta Neighborhood Development Partnership.

Housing 98
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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. More Engagement, More Trust. For constituents, a better customer experience leads to higher constituent engagement, which builds trust and loyalty. Managing Multiple Channels.

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Step Up the EX Through Learning

GovLoop

It also raises morale and understanding of mission, and it improves an employee’s current job performance, said Bill Zielinski, who became CIO for the City of Dallas in mid-2020. This article appeared in our guide, “ Tools and Tactics for Employee Engagement.” First, development encourages career advancement.