AWS Public Sector Blog

APRIL 3, 2024

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 78

Campaign Local Government Outreach Implementation 78

AWS Public Sector Blog

FEBRUARY 28, 2023

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

Outreach 52

Outreach Public Sector Engagement Constituents 52

Rebuilding Place in Urban Space

DECEMBER 5, 2023

Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials. Jose Galdamez, the city representative for the MacArthur Park Neighborhood Council, said the city is trying new outreach strategies to recruit members.

Engagement 52

Engagement Parks And Recreation Elected Officials Transportation 52

GovLoop

MAY 15, 2023

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.

Social Media 59

Social Media Communications Accountability Constituents 59

GovLoop

NOVEMBER 23, 2022

In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The digital outreach works, and it’s a model for other agencies. This article first appeared in “ Your Guide to Building Constituent Engagement.” Get the Guide.

Social Media 59

Social Media Communications Accountability Constituents 59

Rebuilding Place in Urban Space

AUGUST 26, 2022

This led to a greater number of people "being on the street," and more issues being played out in the public space and needing to be addressed (" Creating 'community safety partnership neighborhood management programs as a management and mitigation strategy for public nuisances ," 2020), while at the same time recognizing that the unhoused are one (..)

Sanitation 52

Sanitation Public Safety Management Outreach 52