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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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How the City of Canton worked with Wi-Fiber to build a safer and more connected community

AWS Public Sector Blog

In 2020, the City of Canton, Ohio set out to build a better, safer, and more connected community. Deployment requires limited disruptions, and minimal manpower to implement. The overarching solution offered tangible results within the community, with thousands of traffic and safety incidents identified since implementation.

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Automate document processing with Document AI for government

Google Public Sector

Agency leaders can use Document AI to help process paper and images at scale to better deliver services to their constituents. It incorporates a mature end-to-end workflow for document processing and management to speed implementation and reduce costs for federal, state, and local governments and academic institutions.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

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Creating a Unified Digital Experience with California’s Technology Investments

Government Technology Insider

The pressure is on state and local governments to present constituents with a unified digital experience to help improve access to and the delivery of services. In 2020 state agencies invested heavily in digital tools that changed both the back end and citizen-facing experiences.

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Laying the Groundwork for a Unified Digital Experience

Government Technology Insider

The pressure is on state and local governments to present constituents with a unified digital experience to help improve access to and the delivery of services. In 2020 state agencies invested heavily in digital tools that changed both the back end and citizen-facing experiences.

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. The SEDT has processed more than 2,600 requests since Urban launched it in September 2020. Going over budget is not an option. For programmers, Urban also built a SEDT API and R package.