Remove 2020 Remove Constituents Remove Housing
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Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

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How the City of Canton worked with Wi-Fiber to build a safer and more connected community

AWS Public Sector Blog

In 2020, the City of Canton, Ohio set out to build a better, safer, and more connected community. In 2020, Canton’s chief of police, Jack Angelo, wanted to extend public safety monitoring city-wide, saying “Eventually our goal is to have most all of the city covered,” by using Wi-Fiber’s extensive broadband mesh network.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. Zendesk has helped the Georgia Housing Voucher Program (GHVP) adopt an omnichannel approach to customer service. Managing Multiple Channels. It enables convenient, continuous conversations across all channels.

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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

For nearly a year, Amazon Web Services (AWS) has supported SMAs with in-house Medicaid expertise to identify unwinding issues and develop solutions to address them. Scenario 1: The Medicaid agency sends a letter to Martha’s house using the address they have on file. She misses the letter and doesn’t respond in time. Scenario 3.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Photo: David Jackson, Park Record.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.