Remove 2020 Remove Constituents Remove Engagement
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Kevin Esterling: 2020 Election Analysis Part 2

Policy Chats

In this episode, Professor of Political Science and Public Policy Kevin Esterling talks with students from the UC Riverside School of Public Policy about utilizing technology to bridge the gap between constituents and representatives as well as rifts in the Democratic Party following this election.

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2020 Election: Analysis Part 2 (with Kevin Esterling)

Policy Chats

In this episode, Professor of Political Science and Public Policy Kevin Esterling talks with students from the UC Riverside School of Public Policy about utilizing technology to bridge the gap between constituents and representatives as well as rifts in the Democratic Party following this election.

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2020 Election: Analysis Part 2 (with Kevin Esterling)

Policy Chats

In this episode, Professor of Political Science and Public Policy Kevin Esterling talks with students from the UC Riverside School of Public Policy about utilizing technology to bridge the gap between constituents and representatives as well as rifts in the Democratic Party following this election. Music by: C Codaine.

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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts. Scenario 3. An agency worker scans the returned mail.

Outreach 130
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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. The SEDT has processed more than 2,600 requests since Urban launched it in September 2020.

Nonprofit 189
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. More Engagement, More Trust. Managing Multiple Channels.