Remove 2020 Remove Constituents Remove Engagement
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2019, the average visit time was 13 minutes, 4 seconds.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. More Engagement, More Trust. Managing Multiple Channels.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

The second cohort of the county's Community Planning Lab wrapped up last month after the class spent weeks learning about urban development and design, planning and zoning, public engagement, affordable housing, transportation, land use and more. Citizen engaged planning practice. Photo: David Jackson, Park Record.

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How to Get More Insights Out of Community Surveys

GovLoop

You might have a good sense of how your constituents feel about a particular issue, but a survey helps you confirm — or revise — your assumptions, and it allows you to get more meaningful context. Surveys provided a way to understand the pandemic’s impact, both on constituents and the economy. “We Here are some insights they shared.

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Untapped feedback at our fingertips: a Former Police Chief’s Response to the Recent Police-Public Contact Survey

zencity

Yet, few departments exploit and leverage one of the most important data resources at their disposal – their constituents’ feedback about their operation, sense of safety, and trust in their local police. This information is paramount to success, and it is at our fingertips. About 21% (53.8

Laws 52
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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Due to the scale of unwinding efforts, automation and scalable digital engagement is essential for successful unwinding efforts. Scenario 3. An agency worker scans the returned mail.

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. To expand their reach, they often collaborate with academia and other nonprofits, and they engage early-career talent. The SEDT has processed more than 2,600 requests since Urban launched it in September 2020.