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Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

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How the City of Canton worked with Wi-Fiber to build a safer and more connected community

AWS Public Sector Blog

In 2020, the City of Canton, Ohio set out to build a better, safer, and more connected community. In 2020, Canton’s chief of police, Jack Angelo, wanted to extend public safety monitoring city-wide, saying “Eventually our goal is to have most all of the city covered,” by using Wi-Fiber’s extensive broadband mesh network.

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Designing an Accessible and Equitable Experience for Constituents Accessing Unemployment Insurance

Government Technology Insider

For UI, this means that communication with constituents should include a path of action. For example, after a constituent has filed a claim, they should receive a message that thanks the applicant, validates the action, and summarizes the encounter.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Discover how government agencies across the country use AWS to better serve constituents at the AWS Cloud for Health and Human Services hub. But then you get a comment that says, ‘This was so easy, I needed to cry. You saved my life today.'”

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Highlights from the 2024 AWS Public Sector Symposium Canberra

AWS Public Sector Blog

With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. In December 2020, AWS pledged to invest hundreds of millions of dollars to provide free cloud computing training to 29 million people worldwide by 2025.

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Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

The open source app IO was launched in early 2020 by PagoPA , a state-owned company created to spread digital services in Italy, to overturn this paradigm by putting simple and user-centered public services into the citizens’ pockets. Learn more about open source solutions for governments.