Remove 2020 Remove Communications Remove Outreach
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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Today, HSD’s texting campaigns are more sophisticated than ever.

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Telephone fundraising in the digital age: Mapping charities’ future

Open Access Government - Technology News

With the rise of COVID-19 in 2020, telephone fundraising experienced a significant boost , with fundraising agencies reporting an increase in engagement from callers who suddenly had the time and willingness to talk on the phone during lockdown. Is telephone fundraising still relevant? Most notably, the Cloud.

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Changing Narratives and Engaging Communities Toward Better Policy: New York City’s Low-Density Neighborhoods Event Recap

The Stoop (NYU Furman Center)

Data analyzed by the Furman Center shows that the city’s lowest-density community districts take up 44.7 What’s more, the research finds that the lowest-density community districts added housing at only half the rate of the city overall between 2010 and 2020. percent of the city’s population.

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Meet the New Featured Contributors

GovLoop

Mary Schwarz , Managing Partner, ICF Next Government, is a digital strategist and marketing technologist with a comprehensive range of experience in direct marketing, web development, community outreach, and analytics, Mary leads our Government, federal digital and engagement practices. Moffat is Prosci® certified and holds a B.S.

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How to Increase Accessible and Equitable Public Engagement

Social Pinpoint

Fast forward to the fall of 2020, in the height of the COVID-19 pandemic, the City of Pittsburgh hosted a two-month, virtual open house for the Oakland Plan. Use stakeholder mapping to understand which tools will reach which audiences and identifying where efforts can be combined, and where you need to have more targeted outreach.

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Our Report on Public Engagement Barriers

zencity

2020 was an unprecedented year for humanity. We set about to gain a deeper understanding of the challenges surrounding inclusive engagement through a survey, in-depth interviews and a workshop with community members and engagement practitioners. Some might not even use media and are more reliant on other forms of communication.