Remove 2020 Remove Communications Remove Outreach
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Government Close to the People: The Nation’s Counties

Barrett & Greene

Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention. Not only did the federal government fail to communicate effectively with the counties, but the states often lacked similar actions.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Today, HSD’s texting campaigns are more sophisticated than ever.

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Telephone fundraising in the digital age: Mapping charities’ future

Open Access Government - Technology News

With the rise of COVID-19 in 2020, telephone fundraising experienced a significant boost , with fundraising agencies reporting an increase in engagement from callers who suddenly had the time and willingness to talk on the phone during lockdown. Is telephone fundraising still relevant? Most notably, the Cloud.

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Changing Narratives and Engaging Communities Toward Better Policy: New York City’s Low-Density Neighborhoods Event Recap

The Stoop (NYU Furman Center)

Data analyzed by the Furman Center shows that the city’s lowest-density community districts take up 44.7 What’s more, the research finds that the lowest-density community districts added housing at only half the rate of the city overall between 2010 and 2020. percent of the city’s population.

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4 ways AWS can help with Medicaid unwinding

AWS Public Sector Blog

The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.

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How to Increase Accessible and Equitable Public Engagement

Social Pinpoint

Fast forward to the fall of 2020, in the height of the COVID-19 pandemic, the City of Pittsburgh hosted a two-month, virtual open house for the Oakland Plan. Use stakeholder mapping to understand which tools will reach which audiences and identifying where efforts can be combined, and where you need to have more targeted outreach.

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Meet the New Featured Contributors

GovLoop

Mary Schwarz , Managing Partner, ICF Next Government, is a digital strategist and marketing technologist with a comprehensive range of experience in direct marketing, web development, community outreach, and analytics, Mary leads our Government, federal digital and engagement practices. Moffat is Prosci® certified and holds a B.S.