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The top four concerns that SMAs have shared are in approaching outreach and engagement, staffing shortages, returned mail, and reporting capabilities. Automated outreach to members through text and phone can not only inform members about their re-determination needs, but also collect the information necessary to conduct Medicaid renewals.
Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. What we have to communicate is life-saving information. Today, HSD’s texting campaigns are more sophisticated than ever.
With the rise of COVID-19 in 2020, telephone fundraising experienced a significant boost , with fundraising agencies reporting an increase in engagement from callers who suddenly had the time and willingness to talk on the phone during lockdown. Is telephone fundraising still relevant? Most notably, the Cloud.
Data analyzed by the Furman Center shows that the city’s lowest-density community districts take up 44.7 What’s more, the research finds that the lowest-density community districts added housing at only half the rate of the city overall between 2010 and 2020. percent of the city’s population.
Mary Schwarz , Managing Partner, ICF Next Government, is a digital strategist and marketing technologist with a comprehensive range of experience in direct marketing, web development, communityoutreach, and analytics, Mary leads our Government, federal digital and engagement practices. Moffat is Prosci® certified and holds a B.S.
Fast forward to the fall of 2020, in the height of the COVID-19 pandemic, the City of Pittsburgh hosted a two-month, virtual open house for the Oakland Plan. Use stakeholder mapping to understand which tools will reach which audiences and identifying where efforts can be combined, and where you need to have more targeted outreach.
2020 was an unprecedented year for humanity. We set about to gain a deeper understanding of the challenges surrounding inclusive engagement through a survey, in-depth interviews and a workshop with community members and engagement practitioners. Some might not even use media and are more reliant on other forms of communication.
Park Pride , the city- and county-wide park support organization in Atlanta, sponsors an annual conference for park professionals and advocates (they need to do more to get park advocates to participate), which is a great way to communicate best practices and build the knowledge-base of the park community.
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An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.
An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation. In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.
Yet when the Centers for Disease Control and Prevention issued a playbook to guide vaccination distribution in October of 2020, counties barely received a mention. Not only did the federal government fail to communicate effectively with the counties, but the states often lacked similar actions.
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