Remove 2020 Remove Communications Remove Implementation
article thumbnail

How government agencies can successfully implement modernization projects

American City & Country

Communication plays a critical role in modernization projects. With decades of experience helping government agencies modernize their systems—from streamlining back-office operations to building automation—the theme that connects all successful projects is an emphasis on open and honest communication.

article thumbnail

New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. A basic Connect implementation addressed New Mexico’s immediate COVID pain points, but the HSD team didn’t stop with the basics. After implementing their new contact center, they consolidated 150 phone numbers into two—one for customers, one for providers.

Campaign 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Announcing the winners of the inaugural Future of Government Awards: Celebrating digital transformation initiatives around the world

AWS Public Sector Blog

His immediate priority was to create the “State in the smartphone” – so people could communicate directly with the state via their smartphones. After registering, citizens can receive communications and complete in-app payments. He is the youngest minister in the political history of Ukraine.

article thumbnail

Enhancing Security with CISA’s ScubaGear Baselines for M365

Microsoft Public Sector

The program was in response Solorigate in 2020, and the discovery of common cybersecurity gaps that negatively impacted organizations’ risk. Baseline implementation guides can be found at Secure Cloud Business Applications (SCuBA) Project | CISA. By implementing robust security measures, you can: Enhance data protection and privacy.

Security 136
article thumbnail

Looking ahead: What has the pandemic taught us about online access?

Open Access Government - Technology News

During the first few months of 2020, while the world entered a period of uncertainty and restrictions on public spaces and traditional face-to-face interactions became unfeasible, the online world became more crowded and prosperous. rather than waiting for the demand. Please Note: This is a Commercial Profile.

article thumbnail

Introducing a modern cloud native approach for running Moodle at scale

Google Public Sector

Even before 2020, the education market was rapidly leaning into digitalization. This brings together the built-in, reliable, and highly scalable services of Google Cloud and Moodle to create a more modern, robust, easy to manage, and cost-effective implementation. This implementation of Moodle is 100% cloud-native. Open-source.

Education 111
article thumbnail

How the Transportation Security Administration delivers equitable customer experience

Partnership for Public Service

The Transportation Security Administration is responsible for screening and providing information about policies and procedures for all commercial airline passengers, with the agency screening more than 450 million travelers in fiscal year 2020. Improvements made by the TSA.