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Better Communications Tops Data To-Do List

GovLoop

For many agencies, the challenge is learning to communicate those insights effectively. A Case Study in Data-Driven Communications Bateman says its important to understand the interplay between quantitative and qualitative insights between what the data shows and what people see happening in their communities.

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Enhancing Security with CISA’s ScubaGear Baselines for M365

Microsoft Public Sector

The program was in response Solorigate in 2020, and the discovery of common cybersecurity gaps that negatively impacted organizations’ risk. The PowerShell source code and download for the tool can be found at GitHub - cisagov/ScubaGear: Automation to assess the state of your M365 tenant against CISA's baselines.

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Cybercrime is on the rise, is your business prepared?

Open Access Government - Technology News

million in 2020/21 ( Source: ActionFraud ). All connected devices run network services, which communicate with other devices and online services. The act of downloading software and files from the internet can expose a device to a malware infection. © Axel Bueckert. This can be achieved by using firewalls and data flow policies.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

“All these moving parts make for a very complex program that depends on careful coordination and essential, time-sensitive communication,” Boronkay said. In 2020, GHVP partnered with Zendesk to streamline and centralize its communications as well as support employees and agencies across the state. Get the guide.

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Open the Doors to the People You Need

GovLoop

It makes it easier for us to find people who can be good communicators and also have the tech practitioner abilities.” We want to find folks who have the right sort of transferrable skills into this career — the drive for public service, the dedication, the critical thinking, the communication,” Rogers said.

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Data Visualization: How to Show, not Tell

GovLoop

In terms of communicating, internally and externally, that can be both a blessing and a curse. We talked to three employees at the Cambridge, Massachusetts, Community Development Department(CDD) about how they use visualization to help data fulfill its purpose. At its essence, data visualization is a communication tool,” she said.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

The number jumped in 2020 and 2021 (the most recent year for which stats are available), first because of COVID restrictions and then staffing shortages. For more insights on how to improve constituent trust when providing services, download the guide here: Get the guide Image by Mohamed Hassan on pixabay.com Favorite