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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Today, HSD’s texting campaigns are more sophisticated than ever. All of these [campaigns] have a virtual portion,” said Harrison. Once they were confident in their approach, the team scaled fast.

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Pandemic profiteers: Exploiting fear through cyber scams and how to move forward

Open Access Government - Technology News

The COVID-19 pandemic not only posed a public health crisis but also created cyber scam opportunities for cybercriminals to exploit the vulnerable in the rapidly changing digital environment With the outbreak of the pandemic, cybercriminals quickly identified ways to exploit the public.

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Revisiting the 11th Street Bridge Park project as an opportunity rather than a folly: a new revitalization agenda for East of the River, DC

Rebuilding Place in Urban Space

But the district is well organized, and successfully campaigned for a more directly accessible transit station as part of a new line being developed to serve their area. Elizabeths I suggested this as part of a three part series on an innovative strategy for public health and wellness programming as part of building a new hospital.

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The Road Not Taken | a response to a letter to the editor in the Washington Post about DC, traffic deaths and traffic safety

Rebuilding Place in Urban Space

Years ago I wrote a piece (" Outline for a proposed Ward-focused (DC) Councilmember campaign platform and agenda ," 2015) about what would be an ideal approach to a truly ward-focused Councilmember election and governance platform, including having a dashboard on ward-specific data on traffic safety. And public health.