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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. What we have to communicate is life-saving information.

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Summit County (Utah) Community Planning Lab as an example of civic engagement and best practice technical assistance

Rebuilding Place in Urban Space

Jose Galdamez, the city representative for the MacArthur Park Neighborhood Council, said the city is trying new outreach strategies to recruit members. At the end of the 2022 to 2023 fiscal year, the MacArthur Park Neighborhood Council had to give more than $16,000 in unspent funds back to the city.

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Social Media Gives an Oklahoma Agency Its Voice

GovLoop

An interview with Kelly Adams, Communication and Education Supervisor, and Smokey Solis, Communication and Education Specialist, Oklahoma Department of Wildlife Conservation In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media.

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Social Media Gives an Oklahoma Agency Its Voice

GovLoop

In 2020, the Oklahoma Department of Wildlife Conservation adopted a unique — and often delightfully irreverent — approach to its use of social media. The digital outreach works, and it’s a model for other agencies. The agency’s social media campaign has helped humanize the organization and build trust. “We

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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

A recent upload in my photo feed was from last fall, and showed a public art campaign posted on a trash can in Times Square, where the public spaces are managed by the Times Square Alliance business improvement district. More about this later.)