New Mexico delivers customer-obsessed human services programs powered by AWS
AWS Public Sector Blog
APRIL 3, 2024
Shanita Harrison is HSD’s customer innovation director, a role created in 2020. Then, with the time they saved managing numbers, they turned their attention to new outreach channels: chat, text, and email. Today, HSD’s texting campaigns are more sophisticated than ever. What we have to communicate is life-saving information.
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