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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Shanita Harrison is HSD’s customer innovation director, a role created in 2020. That’s one of the highest rates in the US. You saved my life today.'”

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

Going over budget is not an option. The SEDT has processed more than 2,600 requests since Urban launched it in September 2020. Conclusion With tools like EDP and SEDT, Urban supports a diverse set of builders and users, including researchers, government agencies, policymakers, and community advocates.

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How the Norton Police Department saves time and money with AWS Public Sector Partner SOMA Global

AWS Public Sector Blog

In early 2020, the Norton Police Department’s (NPD) on-premises, legacy system, failed them for the last time. The deployment and results SOMA is a leading technology partner providing critical response and operating software solutions for law enforcement, first responder, and government agencies. Lifesaving services were down.

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Automate document processing with Document AI for government

Google Public Sector

The Challenge Many government agencies remained overwhelmed with paper, even as the pandemic drove digitization and modernization. As a result, government agencies continue to look for better ways to streamline manual processes that overwhelm their workers and take focus from higher value initiatives.

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

However, while moving application processes online might seem convenient, it has not been without challenges for the government. A recent study found 55 percent of Americans want online services from government agencies, but only 23 percent actually use them. That’s something we need to change. The first challenge is fraud.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

During the last two years, government agencies have proven they can deliver digital services at speed. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. An interview with Kate Boronkay, Marketing Manager, Public Sector, Zendesk.

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Using AI for intelligent document processing to support benefit applications and more

AWS Public Sector Blog

Each year, US federal, state, and local government agencies spend a significant part of their budgets on various social and safety net programs. Plus, learn from leading AWS experts working with government agencies and nonprofits in every stage of the ML process in the AWS machine learning webinar series.