Remove 2020 Remove Budgeting Remove Constituents
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Better Communications Tops Data To-Do List

GovLoop

Census Bureau offers up an abundance of data that state and local agencies can use to gain insights into the shifting demographics of their constituencies, and to shape policies and programs accordingly. You need to craft data-driven narratives that connect with the intended audience, whether government officials, legislators or constituents.

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The Benefits of Automation for Constituent Identity Verification

Government Technology Insider

When constituent services and benefit programs moved their application processes online, they were made far more accessible to malicious actors – we found this out during the COVID-19 pandemic. This results in many cases requiring a mix of automated and manual reviews of constituent applications. That’s something we need to change.

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Omnichannel Customer Service Helps Agencies Adapt to New Demands

GovLoop

Now comes the hard part: keeping pace with constituents who’ve loved what they’ve seen and are looking for more. The problem is that the surge in demand is happening when agencies are dealing with budget constraints and worker shortages. Managing Multiple Channels.

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Automate document processing with Document AI for government

Google Public Sector

Modernization helps agencies better serve citizens, improve benefit delivery speed, and resolve technical debt accumulated in legacy systems, but today’s fragmented toolset does not meet governments where they are given their staffing level, skillset, and budget.

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New Mexico delivers customer-obsessed human services programs powered by AWS

AWS Public Sector Blog

The state’s Human Services Department (HSD) manages a budget of $7 billion of state and federal funds as it works to transform the lives of 800,000 low-income New Mexicans. Shanita Harrison is HSD’s customer innovation director, a role created in 2020. That’s one of the highest rates in the US. You saved my life today.'”

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Untapped feedback at our fingertips: a Former Police Chief’s Response to the Recent Police-Public Contact Survey

zencity

Law enforcement relies on crime data to identify trends and deploy resources accordingly, to use in budget formulation and planning, and to assess the efficacy of crime reduction efforts. In November, the Bureau of Justice Statistics released its report summarizing the findings of the 2020 Police-Public contact survey (PPCS).

Laws 52
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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. Going over budget is not an option. The SEDT has processed more than 2,600 requests since Urban launched it in September 2020. For programmers, Urban also built a SEDT API and R package.