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How the Transportation Security Administration delivers equitable customer experience

Partnership for Public Service

With the holiday season approaching, millions of people will be flooding to airports and other transportation hubs across the country. In addition, the agency’s customer service branch collaborated with the TSA’s Training and Development Office to ensure plain language training would be implemented for all new officers.

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Smart, safe and sustainable cycling: how AI-powered insights will encourage the next generation

Open Access Government - Technology News

The total value of the UK bicycle market was estimated to be around 47% higher in 2021 than in 2019, and the latest DfT Road Traffic Estimates suggest that cycle traffic in 2021 was 15.7% higher than pre-pandemic levels in 2019. With this, they can effectively plan, implement and monitor current and future schemes.

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Enhancing multidisciplinary collaboration in digital pathology with cloud-based PACS

AWS Public Sector Blog

In a joint research initiative with INFINITT, SMC piloted a cloud-native picture archiving and communication system (PACS) in its pathology department in 2019. Typically, biopsy specimens need to be transported by porters, processed and prepped by the lab technicians for microscopic examination, and finally interpreted by pathologists.

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20th anniversary of the blog| Urban revitalization systems thinking's greatest hits: Part two -- not transportation

Rebuilding Place in Urban Space

Part 2: Implementation Approach and Levers ," (2021) -- " Revisiting St. This entry became very long, so I broke it up. Main Street commercial district revitalization practice grew out of HP and a desire to save "old buildings" in the face of the development of shopping centers, chain retail, and broken microeconomies.

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Great News for Chile

Human Transit

My friend Professor Juan Carlos Muñoz Abogabir is Chile’s new Minister of Transport. He is a Bus Rapid Transit expert and an eloquent advocate for sustainable and just transport planning, and is also one of the nicest people I know. The implementation of Transantiago, however, was a disaster. Fast forward to 2019.

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Using AWS Verified Access and SD-WAN to streamline and secure remote application access for federal employees

AWS Public Sector Blog

A more flexible architectural approach to enable remote access In September 2019, the US Office of Management and Budget (OMB) released Memorandum M-19-26 , which replaced prior TIC-related memorandums and introduced TIC 3.0 Moving to a TIC 3.0 to a TIC 3.0 environment by integrating SD-WAN solutions with the AWS Global Infrastructure.

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Electronic waste: Blockchain improves customer experience and drives sustainability

Open Access Government - Technology News

million metric tons generated in 2019 alone. Far-reaching potential for reducing electronic waste The implementation of blockchain-enabled traceability for used smartphones has the potential to make a significant impact on reducing electronic waste in the mobile industry. billion smartphones this year.