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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. Our Council member, Kenyatta Johnson, is now also Council president, and he has enormous power to protect affordable housing in his district and beyond.

Housing 52
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Downtown St. Paul needs 20,000 more people to thrive | implications for urban revitalization in the post covid city

Rebuilding Place in Urban Space

Note that before the book, there was an article in Fortune Magazine , " Downtown is for people " ( pdf ). I actually have the original magazine--from an estate sale in Bethesda, found by Suzanne, not me, but it's in DC. Also see " What would be a "Transformational Projects Action Plan" for DC's cultural ecosystem ," 2019.

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Arts as production: The rock music ecosystem in West Seattle

Rebuilding Place in Urban Space

alongside affordable housing and commercial space, and adaptable buildings--in how it discusses the primacy of West Seattle as the anchor of the rock music ecosystem in Seattle. From the article: On the surface, a budget-proposing government suit doesn’t exactly scream “rock ’n’ roll.”

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Hospitals as urban anchors/revitalization levers, not usually, but with great potential to serve communities in important ways: Examples are two forthcoming projects by Intermountain Health and University of Utah Health

Rebuilding Place in Urban Space

FWIW, Allegheny Hospital in particular is a best practice example in their support of local community development corporations, providing grants to staff towards housing purchases near the hospital, which extends to West Penn in Bloomfield, etc. 5, signaling a new era of healthcare ," Cleveland Plain Dealer ).

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Gaps in Parks Master Planning: Part Four | Seasonality, Activation and Public Art as an element of facilities

Rebuilding Place in Urban Space

Sugar House Park, Salt Lake City. My writings on daypart planning (" Planning programming by daypart, month, season: and Boston Winter Garden, DC's Holiday Market, etc. ," 2016) are relevant to parks planning too. Plan for time of day and day of the week sure. But plan for four seasons of activity, depending on the park and its location.

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National Park Service as operator of local parks in DC

Rebuilding Place in Urban Space

After all, that's how it's done in Paris (" Why Paris Works ," New York Times Magazine , 1992). E.g., DC paid to repave the street behind our house, while knowing that Pepco was scheduled to tear up for re-laying of transmission lines, but because the money was allocated they went ahead.)