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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

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Using Online Community Engagement to Empower Older Adults

Social Pinpoint

Online community engagement has truly transformed how we connect, communicate, and access information. They utilized applications like telehealth and smartphone apps to improve access to care, maintain communication with healthcare providers, and manage their health conditions.

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NBA All Star Game in Salt Lake, economic development hype | Pittsburgh Post-Gazette on the Pirates baseball team economics

Rebuilding Place in Urban Space

Utah Business magazine claims that the economic development impact of the Game will be as much as $250 million (" The 2023 NBA All-Star Weekend could boost Utah’s economy by $250M+ "). million in total economic impact. A table tent promoting the NBA All Star Game at Level Crossing Brewing Company. That's a crock.

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Gaps in Parks Master Planning: Part Four | Seasonality, Activation and Public Art as an element of facilities

Rebuilding Place in Urban Space

It should be done both digitally and analog, aiming to maximize communication (" Park City crafts special-event calendar loaded with festivals, sports ," Park Record). I think it's important to create a set of anchor events for a park, and a schedule for the year, so that these events can be promoted in an ongoing, regularized fashion.