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How to Increase Accessible and Equitable Public Engagement

Social Pinpoint

You just perfected the virtual meeting, and now you’re looking to combine new online best practices with traditional engagement methods. Then we’ll discuss big lessons learned and emerging trends in digital+ engagement. How does digital engagement bring in new voices and improve outcomes?

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Fulfilling Basic Needs: 6 Ways Cities Can Support Postsecondary Residents and Institutions

NLC (National League of Cities)

Co-Authored by Jaylen Adams, National League of Cities Digital Engagement, Marketing & Communications intern. The nationally representative 2019-2020 National Postsecondary Student Aid Study found that almost 23 percent of students pursuing undergraduate degrees reported experiencing low or very low food […] Source

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Using Online Community Engagement to Empower Older Adults

Social Pinpoint

Online community engagement has truly transformed how we connect, communicate, and access information. In this article, we will explore how to combat these challenges by sharing five ways to empower online community engagement in older adults. How Should We Define ‘Older Adults’ in Our Community?

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Manatee County Sheriff’s Office transforms performance management to improve service

American City & Country

Between 2019 and 2023, there was a 40% increase in the number of job openings for police officers. With a focus on streamlining processes and improving employee retention in the face of hiring challenges, the HR team recognized a strong need to better engage with and provide consistent feedback to employees and managers alike.

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The impact of local radio news in England

Rebuilding Place in Urban Space

They are unlikely to have the prime minister on their programme as a regular guest and there is no need to have the complicated ongoing relationships with Downing Street communications staff. Lowry Mays, builder of radio empire, dies at 87 ," Washington Post ). It's a pretty rare practice.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2019, the average visit time was 13 minutes, 4 seconds. People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. The team cut the online prices $5.00

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Louisville Courier-Journal mobile newsroom initiative and Salt Lake Tribune Innovations Lab

Rebuilding Place in Urban Space

A different kind of concept is by the Salt Lake Tribune , which has created the " Innovation Lab " to communicate about best practice ideas and approaches to problems in the community. We want to change that. So we are bringing our newsroom to you. Interesting.