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Get Your Data House in Order

GovLoop

The Federal Data Strategy, released in 2018, set high-level goals for using and handling data. For more ideas about how to use data in important and innovative ways, download it here: Get the guide Photo by Scott Webb at pexels.com Favorite In 2024, agencies will need to get their data in shape to make the most of it.

Housing 52
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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

In 2018, the bureau made a big training push, updating curricula and ensuring that all employees received training in their first two weeks on the job, according to the BMV’s 2018 annual report. Residents will need to find other times and places to work their way through “War and Peace.”

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Travis County Makes Audits Less Taxing

GovLoop

Like many local agencies, the Auditor’s Office in Travis County, Texas, needed to do more with less: While a dynamic housing market increased the volume of property tax refunds by 25% annually since 2018, the office received no extra funding to complete its legally required audits.

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The Future Is Customer-Centered

GovLoop

In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. To read more about how agencies are anticipating future needs, download it here. Agencies had their rules, and constituents had to navigate them to get the services they needed. Get the Guide. Favorite.

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Does a Nonprofit “First Look” Program Promote Neighborhood Stabilization? Examining Outcomes for REO Sales in Florida

Center for Community Progress

Click here to download the full chapter and read more insights on tackling vacancy and abandonment from the nation’s leading experts. Especially in weaker markets, many investors have left the properties vacant, where they continue to hold back local housing markets. It has been lightly edited and condensed for the web.

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Decision Intelligence: Data Privacy

GovLoop

They can be very helpful: Using artificial intelligence (AI), ADM systems assist or replace human efforts to make potentially life-altering decisions related to public benefits, policing, housing, health care, immigration, education, emergency response, child welfare and other concerns.

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Find the Right Path to Digital Transformation

GovLoop

Department of Agriculture took this approach in 2018, when it adopted a combination of public and private cloud services. To read more about how agencies are getting the most out of their modernization and transformation efforts, download the guide. This article appears in our Guide, “ Unpacking Digital Transformation.”