GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

Constituents 98

Constituents Engagement Housing Management 98

AWS Public Sector Blog

MARCH 20, 2024

The 2024 AWS IMAGINE Grant application instructions are now available for download. About the AWS IMAGINE Grant Since the launch of the AWS IMAGINE Grant program in 2018, AWS has awarded more than $7 million in unrestricted funding, AWS Promotional Credit, and AWS training support to 92 nonprofit organizations.

Nonprofit 81

Nonprofit Implementation Fundraising Operations 81

Center for Community Progress

JUNE 2, 2023

 Search by name or use the online map to review or download a four-page pdf that includes key messages, a summary, and charts and figures exploring historic and projected climate conditions, sea-level flooding, and coastal flooding. How are you engaging with climate change as part of your community revitalization work?

Regulations 96

Regulations Laws Sustainability Management 96

GovLoop

AUGUST 29, 2022

After an initial sprint in 2018, a sprint in 2022 will continue to build on efforts to identify addressing gaps and create an accessible database of addresses for people and businesses in all parts of Puerto Rico. ” Download the full guide. And this multiyear collaborative partnership is what’s key to creating impactful results.

Communications 59

Communications Government Engagement 59

GovLoop

JULY 31, 2023

How TVAR Solutions Helps TVAR Solutions helps federal agencies create a multi-phased transformation roadmap, including one for a large agency engaged in a massive consolidation since 2018. They’re governed by multiyear service agreements that more reliably and quickly help organizations operate.

Budgeting 52

Budgeting Government Agency Operations Government 52

GovLoop

JANUARY 3, 2023

In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. To read more about how agencies are anticipating future needs, download it here. Agencies had their rules, and constituents had to navigate them to get the services they needed. Get the Guide. Favorite.

Constituents 64

Constituents Government Agency Operations Government 64

AWS Public Sector Blog

MARCH 15, 2023

Nonprofit innovators from across the country led live sessions for other nonprofit leaders about how they’re innovating with cloud technology and engaging their communities. Download the guidebook to discover more use cases and real-world examples of how to leverage the cloud with purpose.

Nonprofit 52

Nonprofit Public Sector Leadership Engagement 52