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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. There was a time when government paid little attention to what we now call “customer experience” (CX).

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. In addition to the EDP and SEDT, Urban uses Lambda to implement a number of capabilities, including automating data quality checks , running microsimulation models , and expanding access to confidential data.

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National Volunteer Week: April 16th-22nd

Rebuilding Place in Urban Space

Neighborhood groups had to come together to come up with and implement a program of community improvements. Unlike DC's "constituency service" programs by Councilmembers and the Mayor's Office, these initiatives are designed to support DIY self-help efforts driven independently of elected officials. Some cities already do this.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

Instead, despite the adoption of the new and much higher official regulatory capital requirement in 2020, the agency just delayed the implementation of the higher capital level for two years. And will any change be implemented quickly or perhaps incrementally over several years? Of the current 0.46 percent versus 0.30 percent (i.e.,

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Announcing the 2022-2023 AWS IMAGINE Grant winners

AWS Public Sector Blog

Kennedy Center for the Performing Arts is leveraging a data warehouse and AI and ML to develop a multi-faceted view of their constituent data, which will enable the organization to expand and personalize its donor outreach. The John F. The application cycle for next year’s AWS IMAGINE Grant will open in the spring of 2023.

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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

It's a relatively new addition to the Streetwatch program, implemented last year, when during covid's peak, Times Square was seemingly empty compared to it being a busy office and theater district, and so problems seemed much more visible and frequent, even if the number of incidents wasn't much different from before.

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Announcing the 2024-2025 AWS IMAGINE Grant winners

AWS Public Sector Blog

This digital transformation will unify data sources and use artificial intelligence and machine learning (AI/ML) to understand constituent behavior, enhance experiences, and develop effective fundraising strategies. SmartECHO intends to bridge this gap between technological capability and practical implementation.