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Nominations open for the 2024 American City & County Crown Communities and Exemplary Public Servants awards

American City & Country

Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. The Exemplary Public Servants awards were created in 2018, and since then, AC&C has selected exemplary leaders based exclusively on merit.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2018, the bureau made a big training push, updating curricula and ensuring that all employees received training in their first two weeks on the job, according to the BMV’s 2018 annual report.

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. There was a time when government paid little attention to what we now call “customer experience” (CX).

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Achieve Greater Reemployment Results By Supporting Agency Staff With Technology

Government Technology Insider

RESEA is often considered supplementary to UI, but the program is one of the primary ways to introduce constituents to new occupations, allowing them to expand their searches to return to a fulfilling career more quickly. Labor agencies may already be evaluating these technologies and applications for their UI systems at large.

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They strive to improve the human condition in innumerable ways, yet they cannot raise capital like a commercial organization, so they have to make the most of the resources they have. Going over budget is not an option. Python).

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Find the Right Path to Digital Transformation

GovLoop

Leadership or legislators might not be moved by the need for simplifying IT management or improving collaboration, but they understand the need to keep constituents safe and services running. Department of Agriculture took this approach in 2018, when it adopted a combination of public and private cloud services.

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4 Tips for Leveraging Data in Your Grant Report

DH Leonard Consulting & Grant Writing Services

Where appropriate, infuse your report with anecdotal details from staff, volunteers, and most importantly, the constituents and clients you’re serving. What constituent feedback have you received? In 2018, Sheri launched SureImpact to automate and simplify the process of collecting and sharing outcomes and impact data.