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Nominations open for the 2024 American City & County Crown Communities and Exemplary Public Servants awards

American City & Country

Since 2004, the Crown Communities awards have recognized government projects with long-term implications for a city/county/municipality and its constituents. The Exemplary Public Servants awards were created in 2018, and since then, AC&C has selected exemplary leaders based exclusively on merit.

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Frugal architecture in action: The Urban Institute innovates with R and Serverless on AWS

AWS Public Sector Blog

They often rely on donor and grant funding, so they have to justify every expense to their constituents. They strive to improve the human condition in innumerable ways, yet they cannot raise capital like a commercial organization, so they have to make the most of the resources they have. Going over budget is not an option. Python).

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Announcing customer and guest speakers for Max Peterson’s Leadership Session at re:Invent 2022

AWS Public Sector Blog

Learn how these pioneers are paving new paths with AWS and discover how you can push boundaries and drive your mission forward for constituents. Fraser, chief technology officer (CTO) of New York City, will join Max Peterson, vice president of worldwide public sector at AWS, onstage. The next chapter for the public sector.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found. In 2018, the bureau made a big training push, updating curricula and ensuring that all employees received training in their first two weeks on the job, according to the BMV’s 2018 annual report.

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I can't help but laugh. DC Mayor's third term as a platform for transformation

Rebuilding Place in Urban Space

Later, when she was our Councilmember, I complained that she was unable to draw out the need for structural solutions from the information stream that comprised her heralded "constituent services" (never thought they were transformational anyway).

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Thinking bigger about what’s possible and customer-driven innovation: re:Invent 2022 public sector leadership session with Max Peterson recap

AWS Public Sector Blog

As we move into the next stage of normalcy, organizations must adapt and innovate to keep up with the constantly evolving global landscape and the changing needs of end users and constituents. The AWS IMAGINE Grant , started in 2018, funds US-based nonprofits that use cloud technology to solve the world’s most pressing challenges.

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. There was a time when government paid little attention to what we now call “customer experience” (CX).