GovLoop

JULY 27, 2023

People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.

Constituents 98

Constituents Engagement Housing Management 98

Rebuilding Place in Urban Space

APRIL 22, 2024

Parks agencies can engage citizens as programming providers, community experts, and volunteers, by creating parks and recreation committees and systems for developing and offering program for each facility. But often planning engagements are constrained in terms of knowledge development and the ability to truly participate.

Parks And Recreation 52

Parks And Recreation Engagement Urban Planning Campaign 52

GovLoop

AUGUST 29, 2022

Works with communities to create solutions guided by real needs. Creates a direct line of communication between data users and stewards, giving agencies the opportunity to receive feedback on their data. Establishes community collaboration as a standard for future work. “We

Communications 59

Communications Government Engagement 59

Rebuilding Place in Urban Space

APRIL 19, 2023

My intended thesis was around urban planning and civic participation and engagement, because local land use issues are the issue most likely to get people involved in local civic affairs, other than having children and being involved in education issues. Florida, Wyoming explain " -- " Corporate volunteerism: ‘Not charity.

Parks And Recreation 52

Parks And Recreation Elected Officials Engagement Advocacy 52

AccessE11

MARCH 14, 2024

Furthermore, the ease of access to information empowers all levels of municipal management to engage with data more directly. Eric Schulte Nordholt – “Usability of administrative data for register-based consensus” – Statistical Journal of The IAOS, Jan 2018, Vol 34, #4, pp 487-498). The results?

Strategic Planning 69

Strategic Planning City Manager Elected Officials Operations 69

Disaster Planning and Emergency Management

OCTOBER 21, 2022

In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). They have few mechanisms for involving the community or creating an efficient, effective local system. doi: 10.1002/joc.7285 7285 Letwin, O.

Management 92

Management Operations Laws Regulations 92

A Library Writer's Blog

AUGUST 7, 2023

The cognitive, affective, and motivational tenants associated with compassion (Jazaieri 2018) relate to the concept of whole-person care, a social work practice where a person’s well-being is assessed in “the interplay among physical, environmental, behavioral, psychological, economic, and social factors” (NASW Standards, 1992).

Engagement 40

Engagement Coordinator Communications Education 40

Rebuilding Place in Urban Space

AUGUST 9, 2022

Districts are adept at outbound communications but have struggled to manage inbound messages as communications channels expanded beyond phone calls and mail to include texts and emails that can be sent around the clock, the report said. It's the whole talent and knowledge versus regimentation thing. Flickr photo by Chiara Coetzee.

Management 52

Management Nonprofit Parks And Recreation Development 52

Rebuilding Place in Urban Space

MARCH 31, 2024

As a book pointed out, if that doesn't communicate that Mayoral control isn't the solution, nothing does. Many school systems have formal councils that bring parents, teachers and school officials together on a committee that isn't powerful, that deals with "school transformation." For decades, in Chicago, the Mayor runs the school system.

Education 52

Education Advocacy Budgeting Communications 52

AccessE11

MARCH 14, 2024

Furthermore, the ease of access to information empowers all levels of municipal management to engage with data more directly. Eric Schulte Nordholt – “Usability of administrative data for register-based consensus” – Statistical Journal of The IAOS, Jan 2018, Vol 34, #4, pp 487-498). The results?

Strategic Planning 52

Strategic Planning City Manager Elected Officials Operations 52

GovLoop

JANUARY 3, 2023

In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government. Agencies had their rules, and constituents had to navigate them to get the services they needed. The Department of Veterans Affairs was no different.

Constituents 64

Constituents Government Agency Operations Government 64

Microsoft Public Sector

OCTOBER 10, 2023

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations.

Public Sector 113

Public Sector Management Security Communications 113

Microsoft Public Sector

DECEMBER 20, 2022

As Microsoft Teams is the primary tool for communication and collaboration, customers are looking to improve productivity by integrating their business processes directly into Microsoft Teams via third-party party (3P) applications or line-of-business (LOB)/homegrown application integrations. Microsoft Teams for US Government Adoption Guide.

Public Sector 98

Public Sector Communications Management Security 98

Rebuilding Place in Urban Space

OCTOBER 12, 2022

Casey Anderson, chair of the Montgomery County Planning Board, in Forest Grove Park in Silver Spring in 2018. Although we talked shop from time to time over the years--never ex parte communication though. “We are acting with deliberate speed to appoint new commissioners to move Montgomery County forward. has 421 parks.

Parks And Recreation 52

Parks And Recreation Voting Coordinator Advocacy 52

Rebuilding Place in Urban Space

NOVEMBER 28, 2023

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing (" Broken Windows: The police and neighborhood safety ," Atlantic Magazine ) which posits that visible disorder in communities--vacant windows, abandoned buildings and cars, litter etc.--left

Security 52

Security Public Safety Implementation Elected Officials 52

Barrett & Greene

JUNE 30, 2022

We started another set in 2018, with the last person interviewed on January 28, 2020, just before Covid. B&G: How did you communicate what you learned? In 2006, we started interviewing people as they began their experience, then we went back 12 months later and then 12 months after that to be able to see what changed over time.

Translation 52

Translation Social Services Leadership Budgeting 52

CRA Today

OCTOBER 20, 2021

Identifying community development loans requires many internal stakeholders within the bank and this episode highlights a solid approach to engage commercial lenders in identifying loans that are hidden within their portfolios and their loan pipelines. can engage in social impact investing.

Community Development 52

Community Development Development Accountability Nonprofit 52

AWS Public Sector Blog

DECEMBER 3, 2024

By doing so, RAINN aims to expedite access to trauma-informed support and resources for sexual violence survivors of all ages, delivering critical interventions where people already communicate. The project aims to enhance our understanding of the biodiversity crisis, engage the public in conservation, and promote human-wildlife coexistence.

Nonprofit 147

Nonprofit Sustainability Development Fundraising 147

Rebuilding Place in Urban Space

FEBRUARY 17, 2025

I do have some pieces that I've been drafting for years, without publishing, such as on civic engagement and national service (since 2020!), From " Revitalization planning vs. positive thinking* as planning ," (2018) and " Helping Government Learn ," (2009). or schools marketing. I am also working on a piece on social infrastructure.

Transportation 52

Transportation Community Development Housing Urban Planning 52