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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

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Building a Forever Modern IT Infrastructure Starts in the Cloud

Government Technology Insider

Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S. ACCESS Sonoma’s youth program has already demonstrated promising results, with a reported 58 percent of pilot participants gaining access to housing. To read the report click here.

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Community Resilience or Community Dystopia in Disaster Risk Reduction?

Disaster Planning and Emergency Management

For example, the survivors of the Grenfell Tower fire of June 2017 are united in their quest for justice and decent living conditions. This must be stronger than factionalism in the constituent population. This is an association of people from diverse backgrounds whose cohesion derives from an overwhelming emphasis on a common aim.

Laws 52
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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

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FEDERAL TORTS CLAIMS ACT: Feres Doctrine Cracked? Opening of Pandora's Box or Further Encasement in Stone?

NLRG (National Legal Research Group)

The provision also sets a two-year statute of limitations except for 2017 injuries that are filed in 2020. However, Congress could also act again in a future NDAA, with enough pressure from constituents. Claims are limited to medical malpractice claims against military medical personnel at military medical facilities.

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Times Square Alliance Streetwatch program for reporting problems in the public space

Rebuilding Place in Urban Space

Times Square in 2017. Community First was developed during the pandemic, when NYC closed congregate housing for the unhoused, and moved them to hotels with single rooms. A much emptier Times Square. Photo: Gary Hershorn, Getty Images. Photo: Michael Grimm. Homelessness and TSA's response: Community First initiative.

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How AWS can enable the Government of Canada’s 2023-2026 Data Strategy

AWS Public Sector Blog

Just as a shaky foundation undermines even the sturdiest house, flawed data diminishes the value of the most advanced algorithms. AWS cloud computing has helped train 200,000 Canadians in technical skills since 2017. L’infonuagique AWS a aidé quelque 200 000 Canadiens a acquérir des compétences techniques depuis 2017.