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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. And when governments truly need feedback on topics such as capital planning or local development, Xiao believes in public engagement and giving residents tools to weigh in.

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Building a Forever Modern IT Infrastructure Starts in the Cloud

Government Technology Insider

Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S. The county developed a smartphone app designed to help young people connect with services and resources. To read the report click here.

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Improve road safety by analyzing traffic patterns with no-code ML using Amazon SageMaker Canvas

AWS Public Sector Blog

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Get started and learn more about SageMaker Canvas with the following resources: Amazon SageMaker Canvas Amazon SageMaker Developer Guide

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Community Resilience or Community Dystopia in Disaster Risk Reduction?

Disaster Planning and Emergency Management

For example, the survivors of the Grenfell Tower fire of June 2017 are united in their quest for justice and decent living conditions. Rather than searching for the 'community', I advocate identifying, utilising and developing specific mechanisms. This must be stronger than factionalism in the constituent population.

Laws 52
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Enabling public-private collaborations to innovate on behalf of those facing food insecurity

AWS Public Sector Blog

In 2017, Amazon was one of the first retailers to work with the USDA to build support for online utilization of Supplemental Nutrition Assistance Program (SNAP) benefits. API developers can create APIs that access AWS or other web services, as well as data stored in the AWS Cloud.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The GSEs and the FHFA together raised it to more than double 23 its pre-conservatorship value and a more defined economic rationale was developed over time to determine its “right” level. 40 Nevertheless, it has been most of a decade since the CCF was first developed. public comment periods) were bypassed.