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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Justin Davis joined the BMV in 2017 as Contact Center Director, the employee attrition rate there was almost 200% per year, while customer satisfaction ratings were sinking. From a constituent perspective, such behavior diminishes trust in government as a whole, Deloitte found.

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Innovations in CX: Gauging Engagement

GovLoop

Know When Engagement Matters (and Doesn’t) Agencies develop many digital tools for constituent engagement, but sometimes the best response is…silence. How do we get more constituent [voices]?” Launched in 2017, the system has received feedback from more than 10 million veterans. How do we get more feedback?

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Highlights from the 2024 AWS Public Sector Symposium Canberra

AWS Public Sector Blog

Since 2017, AWS has trained more than 400,000 Australians on cloud and IT skills. With cloud as the new operational foundation, governments can fully embrace innovation to revolutionize constituent services and operational effectiveness. Rouse shared how he believes that the public sector has reached a tipping point in cloud adoption.

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Building a Forever Modern IT Infrastructure Starts in the Cloud

Government Technology Insider

Sonoma County, California Uses Cloud Solutions to Support Constituents at Risk of Homelessness With homelessness reaching record highs in the U.S. To read the report click here. last year, government agencies have been turning to technology to help the unhoused.

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Improve road safety by analyzing traffic patterns with no-code ML using Amazon SageMaker Canvas

AWS Public Sector Blog

These technologies enable transportation and other government agencies to enhance the experience of constituents and provide cost-effective transportation and mobility solutions. Solution walkthrough For this blog post, we use a publicly available dataset from Kaggle.

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Community Resilience or Community Dystopia in Disaster Risk Reduction?

Disaster Planning and Emergency Management

For example, the survivors of the Grenfell Tower fire of June 2017 are united in their quest for justice and decent living conditions. This must be stronger than factionalism in the constituent population. This is an association of people from diverse backgrounds whose cohesion derives from an overwhelming emphasis on a common aim.

Laws 52
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Enabling public-private collaborations to innovate on behalf of those facing food insecurity

AWS Public Sector Blog

In 2017, Amazon was one of the first retailers to work with the USDA to build support for online utilization of Supplemental Nutrition Assistance Program (SNAP) benefits. But some of these services can cost up to $15 a plate, and in the past, few could be paid for with nutrition assistance programs.