2017 2018 Engagement 
GovLoop
JULY 27, 2023
People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.
Social Pinpoint
NOVEMBER 16, 2022
It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. The proportion of which stakeholder pressure has played a role in project delay also rose from 76 percent of instances in 2018 to 80 percent in 2020.
Rebuilding Place in Urban Space
APRIL 26, 2023
. -- " For a lot of "urban problems" the issue isn't knowledge about what to do, but willingness to engage that knowledge " (2017) DC has Inspector Generals and an Auditor who reports to Council. But again, the Executive Branch doesn't seem to want to engage with it, and the Council doesn't push.
Rebuilding Place in Urban Space
DECEMBER 22, 2024
In places that have suffered from underinvestment and a sense of disconnection from power for decades, the white papers aspiration to boost local engagement and community voice will only be fulfilled through a long-term injection of major funding and support.
The Stoop (NYU Furman Center)
JANUARY 13, 2022
2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al. Coordination challenges between agencies (e.g.,
Rebuilding Place in Urban Space
JANUARY 29, 2024
s zoning commission approved the development plans in 2017, but soon after, a group of neighbors filed a zoning appeal to contest the approval. The mixed-income development will sit at the heart of a rapidly gentrifying area of D.C. that has seen average household income nearly double over the last 25 years.
Disaster Planning and Emergency Management
OCTOBER 21, 2022
In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). This is particularly unfortunate as there is immense scope to generate more community engagement. Kerslake, B. Moore-Bick, M.
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