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People: Adopting a Customer-centric Mindset A 2021 study by Deloitte notes a close link between employee engagement and customer satisfaction, citing the Indiana BMV contact center as an example. “The team cut the online prices $5.00 below those of a visit to a branch, and online volume shot up,” the institute found.
It has even been revealed that community opposition has contributed to the delay or cancellation of more than $30 billion worth of infrastructure projects nationally in the decade to 2017. The proportion of which stakeholder pressure has played a role in project delay also rose from 76 percent of instances in 2018 to 80 percent in 2020.
. -- " For a lot of "urban problems" the issue isn't knowledge about what to do, but willingness to engage that knowledge " (2017) DC has Inspector Generals and an Auditor who reports to Council. But again, the Executive Branch doesn't seem to want to engage with it, and the Council doesn't push.
2019 ; Collinson and Reed, 2017 ). This is particularly pertinent to formerly incarcerated people and young people aging out of the foster care system, where housing needs are foreseeable and obstacles are predictable ( Schneider 2018 ; Dworsky et al. 2021 ; Gubits et al. Coordination challenges between agencies (e.g.,
5) Despite these problems, social media platforms allow companies to engage with customers, increase brand awareness, influence consumer views, get feedback, and establish brand loyalty. These technologies have been found to boost student engagement, learning outcomes, and critical thinking and problem-solving. in 2013 to 16.8%
s zoning commission approved the development plans in 2017, but soon after, a group of neighbors filed a zoning appeal to contest the approval. The mixed-income development will sit at the heart of a rapidly gentrifying area of D.C. that has seen average household income nearly double over the last 25 years.
. -- " New form of BTMFBA in San Francisco ," 2023 -- " A wrinkle on BTMFBA: let the city/county own the cultural facility, while you operate it (San Francisco and the Fillmore Heritage Center) ," 2021 -- " BTMFBA: Baltimore and the Area 405 Studio ," 2021 -- " BTMFBA: the best way to ward off artist or retail displacement is to buy the building ," (..)
And it starts with decent cultural planning: -- " Revisiting stories: cultural planning and the need for arts-based community development corporations as real estate operators ," 2018 The preeminent example is SEMAEST of Paris, although it deals primarily with retail uses. No reason the model can't be extended to arts and culture.
During the study period, answering rates—or the rate at which tenants appeared in response to court filing—increased dramatically throughout the city, likely due to citywide outreach and tenant engagement. However, the study did not find a significant difference in answering rates in UAC ZIP Codes. Background.
. -- " All the talk of e-government, digital government, and open source government is really about employing the design method ," 2012 -- " Creating the right program vs. the hype of big data ," 2013 -- " Does the focus on big data mean we miss the opportunity for better use of "little data" ," 2015 -- " For a lot of "urban problems" the issue isn't (..)
So it's the "entertainment city" idea but extending it to many more elements, making work and other spaces "more fun," engaging and active. The FT article mentions the Prudential Center in Boston, calling attention to how the first two floors of the building are set up to be open and connected and engaging-- shopping and food.
The cognitive, affective, and motivational tenants associated with compassion (Jazaieri 2018) relate to the concept of whole-person care, a social work practice where a person’s well-being is assessed in “the interplay among physical, environmental, behavioral, psychological, economic, and social factors” (NASW Standards, 1992).
Engaging with these ideas is not new; librarians have been researching extraction through other lenses, such as racial capitalism, neoliberalism, surveillance, and issues surrounding academic librarian labour. 2–3 (May 4, 2017): 175–84. She is the co-editor, with Karen P. More information can be found at [link] Karen P.
While the concept was spurred by my writings on the Purple Line light rail system coming to suburban Maryland, -- " (Big Hairy) Projects Action Plan(s) as an element of Comprehensive/Master Plans ," 2017 but also best practice programs I've across and not always written about. Design Method rather than Rational Planning 2. Social Marketing 3.
Identifying community development loans requires many internal stakeholders within the bank and this episode highlights a solid approach to engage commercial lenders in identifying loans that are hidden within their portfolios and their loan pipelines. Emily joined First Western in June of 2017 and currently serves as CRA Analyst.
Main Street commercial district revitalization practice grew out of HP and a desire to save "old buildings" in the face of the development of shopping centers, chain retail, and broken microeconomies. Other cities have differently named similar organizations. Generally, they have the power to weigh in on matters before government bodies.
14 A separate calculation by the Urban Institute, an MH supporter, from 2018 claims manufactured homes are 35 to 47 percent cheaper per square foot than site-built homes. In fact, even an MH supporter organization as well-known as the Urban Institute has engaged in this confusing type of argumentation. percent per year.
In some instances, notably the Manchester Arena bombing and the Grenfell Tower fire (both in 2017), the shortcomings have been nothing less than scandalous (Kerslake 2018, Moore-Bick 2019). This is particularly unfortunate as there is immense scope to generate more community engagement. Kerslake, B. Moore-Bick, M.
Bilbao as an example of Transformational Projects Action Planning ," 2017 But I have to say that the student "inspired me" to rethink of the bridge park as an opportunity to reshape revitalization planning and practice in Anacostia. s Least-Visited Smithsonian, The Anacostia Community Museum, Is Preparing For Gentrification " WAMU/NPR, 2017.
Meanwhile, any reduction in capital requirements from today’s elevated levels would predictably be castigated by housing specialists from the political right and like-minded members of Congress, who will undoubtedly then accuse the FHFA of engaging in deliberate undercapitalization, such as existed pre-2008 (as explained below).
. -- " Exogenous market forces impact DC's housing market ," 2012 -- " Applying the super-gentrification thesis to San Francisco, Santa Monica, and other cities experiencing hyper-demand ," 2014 -- " The nature of high value ("strong") residential real estate markets. ," 2017 -- " Why "gentrification" is visible now.
Retrieved at: [link] Linking Performance to Budget: Andrew Kleine (2018). Boyd (2017). Paul Epstein, Paul Coats, Lyle Wray, David Swain (2006), Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance and Getting Things Done Jossey-Bass/John Wiley & Sons Publishers.
In places that have suffered from underinvestment and a sense of disconnection from power for decades, the white papers aspiration to boost local engagement and community voice will only be fulfilled through a long-term injection of major funding and support.
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