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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Do you call it a success?

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Tackling New York City’s Housing Crisis is a ‘Shared Responsibility’

The Stoop (NYU Furman Center)

In some of these low-density neighborhoods, no new affordable housing has been permitted since 2015. Housing Units Completed or Permitted (2015-2023) This map represents the housing units completed or permitted since 2015 (for affordable units, those <=80% AMI), normalized by the total housing units in the Community District in 2015.

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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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I can't help but laugh. DC Mayor's third term as a platform for transformation

Rebuilding Place in Urban Space

Later, when she was our Councilmember, I complained that she was unable to draw out the need for structural solutions from the information stream that comprised her heralded "constituent services" (never thought they were transformational anyway).

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. Morton’s vision of the future is one in which all of government is structured around providing the best constituent experience.

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Achieve Greater Reemployment Results By Supporting Agency Staff With Technology

Government Technology Insider

RESEA is often considered supplementary to UI, but the program is one of the primary ways to introduce constituents to new occupations, allowing them to expand their searches to return to a fulfilling career more quickly. Labor agencies may already be evaluating these technologies and applications for their UI systems at large.

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20th anniversary of the blog| Urban revitalization systems thinking's greatest hits: Part two -- not transportation

Rebuilding Place in Urban Space

In part they are built on "best practice revitalization" pieces that are listed under master planning.